Official AT&T Q&A Thread

[01civicuh]

is there gonna be an Epic 4G-like phone for At&t?? I like the # key row. I have an iPhone and I need a keyboard as I am a texter. I'm interested in the Samsung Galaxy S line and was hoping for a Galaxy S phone with a QWERTY keyboard for At&t.. might you know if one is on the way in the near future?

Thanks marc

 

[Jus10]

The 4g Galaxy S will be 100% touchscreeb like the rest. Rumor has it that an iPhone with a physical keyboard will be announce this summer. Just a rumor though.

 

[AndreaCristiano]

The 4g Galaxy S will be 100% touchscreeb like the rest. Rumor has it that an iPhone with a physical keyboard will be announce this summer. Just a rumor though.

i dont know why you would want the physical keyboard more weight more parts to break. Especially with the screen sizes now 4 4.3 and 4.5 no need anymore

 

[Jus10]

i dont know why you would want the physical keyboard more weight more parts to break. Especially with the screen sizes now 4 4.3 and 4.5 no need anymore

Not me personally, I've been all touchscreen for years now.

 

[01civicuh]

The 4g Galaxy S will be 100% touchscreeb like the rest. Rumor has it that an iPhone with a physical keyboard will be announce this summer. Just a rumor though.

it this rumor comes true, i'll be on that iPhone with the physical keyboard!

 

[AndreaCristiano]

Not me personally, I've been all touchscreen for years now.

yea same here i think keyboards are dying out

 

[MdX MaxX]

You may be able to qualify for an early upgrade. Call customer care, sometimes there's a bigger upgrade fee involved but if you don't want to wait that would be the way to do it.

Yeah, I can do that, but since they jacked up the upgrade price to $200, you're basically paying retail price for early upgrade.

 

[Jus10]

Yeah, I can do that, but since they jacked up the upgrade price to $200, you're basically paying retail price for early upgrade.

Wow, they must have jacked up the early upgrade price too. Did they tell you its $75 or is it higher?

 

[MdX MaxX]

I'm pretty sure it used to be $75 and now it's $200. It was in the tech news headlines a while ago. They even jacked up the retail prices of some cheaper phones because the early upgrade price ended up being more than retail price.

Hold on, I just checked the website. It looks like an early upgrade for the iPhone is only $279. But the Atrix just says $499. Should I call and see whether they'll give me an Atrix for $279?

 

[DamonRipper]

Hey Marc (or others in the know), I have seen several different posts around this, but didn't see my question answered clearly.

I just upgraded from an ancient Blackberry Curve to the Inspire 4G (which utterly rocks!). I had unlimited data plan on my BB, and when they switched me they put me on the 2GB plan I went back to the store and worked with a guy who eventually did get me back on my unlimited plan

However, he said that when 4G is rolled out in a few months that if I stay on the unlimited data plan that I won't get the faster speeds unless I switch to one of their standard plans. It sounded fishy to me, because as I understand it the Inspire won't support LTE anyway. So is there some update coming that will make HSDPA+ even faster that I could miss out on?

 

[MarcMaiden]

Hey Marc (or others in the know), I have seen several different posts around this, but didn't see my question answered clearly.

I just upgraded from an ancient Blackberry Curve to the Inspire 4G (which utterly rocks!). I had unlimited data plan on my BB, and when they switched me they put me on the 2GB plan I went back to the store and worked with a guy who eventually did get me back on my unlimited plan

However, he said that when 4G is rolled out in a few months that if I stay on the unlimited data plan that I won't get the faster speeds unless I switch to one of their standard plans. It sounded fishy to me, because as I understand it the Inspire won't support LTE anyway. So is there some update coming that will make HSDPA+ even faster that I could miss out on?

sorry for the late reply,

that guy is full of it haha

as long as you are on any 4g plan, you will get the 4g speeds when ever backhaul is increased

 

[chgachet]

I just did an early upgrade and all I paid was $75.00 for the htc inspire, I could have gotten the Atrix, but I wanted the bigger screen. Anyway, my upgrade was not to happen until 7-11-11, but I called ATT, AND ASKED FOR EARLY CANCELLLATION, right away they got me to someone to help me out with my cancellation, as you can see, I did not cancel, but got my wish phone for just $75.00...by the way the salesperson did offer me the Atrix for 150.00

Try this, might work...

I'm pretty sure it used to be $75 and now it's $200. It was in the tech news headlines a while ago. They even jacked up the retail prices of some cheaper phones because the early upgrade price ended up being more than retail price.

Hold on, I just checked the website. It looks like an early upgrade for the iPhone is only $279. But the Atrix just says $499. Should I call and see whether they'll give me an Atrix for $279?

 

[DarthBane]

Marc, I paid my bills online, however, i recently switched to verizon and took my AT&T phone number with me. I thought I could just pay my ETF online, but I can't log in anymore because my phone number is now on verizon. So, should I expect my ETF to come in the mail?

 

[ScuroRaven]

What is the difference between the 2GB date plan for $25 a month, and the 2GB HSPA+/4G data plan for $25 a month?

From what I can tell is the HSPA+/ 4G charges $15 for ever 200mb over, and the older plan charges $10 for every 1GB over.

looks to me like the olderplan would be better. Is the new plan require for Inspire,Infuse, or Atrix?

Also, I am coming from a Captivate with the 3G labeled sim card, I have been told by some ATT reps that a new sim will be required for for Inspire,Infure,Atrix. Other have stated that my current card will be fine, and still allow me to get the HSPA+ speed.

 

[MdX MaxX]

I just did an early upgrade and all I paid was $75.00 for the htc inspire, I could have gotten the Atrix, but I wanted the bigger screen. Anyway, my upgrade was not to happen until 7-11-11, but I called ATT, AND ASKED FOR EARLY CANCELLLATION, right away they got me to someone to help me out with my cancellation, as you can see, I did not cancel, but got my wish phone for just $75.00...by the way the salesperson did offer me the Atrix for 150.00

Try this, might work...

I have an idea. I was using an iPhone 3g, but it broke, so now I'm using an Impression until my contract is up. My mom hasn't canceled the iPhone data plan yet. If she calls to try to cancel it, will they try to convince her to upgrade my line instead?

 

[RigelX]

If I order a phone from an online store(Amazon, Costco, etc.) will they activate it before shipping?
If so, will my current phone become unusable before the new one arrives?

 

[Buddha64]

If I order a phone from an online store(Amazon, Costco, etc.) will they activate it before shipping?
If so, will my current phone become unusable before the new one arrives?

I got my Captivate from Sam's. They added the IMEI # of the phone to my existing AT&T account (and, of course, slapped me with a 2 year contract). So when I stuck my SIM in the phone it worked immediately. Can't speak for Amazon, but I'm sure the kiosk in Costco works like the one in Sam's.

The phone is at Samsung (hopefully) getting the GPS repaired, so I took the SIM out and stuck it in my old Motorola K1. It works as if it was never stuck in a drawer for 8 months.

 

[Rico ANDROID]

If I order a phone from an online store(Amazon, Costco, etc.) will they activate it before shipping?
If so, will my current phone become unusable before the new one arrives?

Amazon Wireless is basically the same. When they contact AT&T of your purchase and plan options, AT&T will assign a number that the new phone will have

 

[RigelX]

Amazon Wireless is basically the same. When they contact AT&T of your purchase and plan options, AT&T will assign a number that the new phone will have

What if I want to keep my old number? I'm only upgrading my service, not changing carriers.

 

[Buddha64]

What if I want to keep my old number? I'm only upgrading my service, not changing carriers.

That's what I said... nothing changed in that respect. I kept my SIM - ergo my phone number and all my contacts which I saved to the SIM. All that changed was the data plan, and the contract extension.

 

[Rico ANDROID]

What if I want to keep my old number? I'm only upgrading my service, not changing carriers.

Yep, as long as you select the option online to upgrade an existing line.

 

[HustlinDaily]

After seeing these LTE speeds on Verizon, I feel like a genius for not settling with an HSPA+ device (despite how amazing the Inspire looks. Fact it, all current AT&T devices will be outdated within a few months).

My question is, WHEN IS LTE COMING?

 

[Rico ANDROID]

After seeing these LTE speeds on Verizon, I feel like a genius for not settling with an HSPA+ device (despite how amazing the Inspire looks. Fact it, all current AT&T devices will be outdated within a few months).

My question is, WHEN IS LTE COMING?

Hey HustlinDaily. im aboug to hustle on the sw frwy to the Galleria myself for the day. Then it the weekend!

ATT's working on LTE too which means when done, its phones will outdate others. Just a merry go round with these phone companies. Check out Click2Hou web site. A current article about are we "really" getting what they say we are (cellular)

 

[riprydah]

Marc -- I've been an unlimited data customer with AT&T for 3-4 years using a BB with the enterprise plan (I was linked up to my work account). I just purchased the Samsung Nexus S this past week and am using my current SIM card. I've had no problems with my service. My question is: Do I need to notify AT&T about this switch? My only concern is AT&T doesn't offer/support the Nexus S and I'm wondering if I notify them about my change to an unsupported device, whether I will still be able to be grandfathered in. Thanks in advance.

P.S. I also PM'd you this question. Thought I'd post it to this thread as I'm anxious to get a quick response. Thanks.

 

[Rico ANDROID]

Marc -- I've been an unlimited data customer with AT&T for 3-4 years using a BB with the enterprise plan (I was linked up to my work account). I just purchased the Samsung Nexus S this past week and am using my current SIM card. I've had no problems with my service. My question is: Do I need to notify AT&T about this switch? My only concern is AT&T doesn't offer/support the Nexus S and I'm wondering if I notify them about my change to an unsupported device, whether I will still be able to be grandfathered in. Thanks in advance.

P.S. I also PM'd you this question. Thought I'd post it to this thread as I'm anxious to get a quick response. Thanks.

Not sure if my plan is similar to your enterprise plan. I hwve the grandfathered unlimited plan since 2007. Recently got the Dell Streak from dell.com and called att to have my imei updated so my sim and number as well as unlimited call and unlimitd data transferred to the streak from my old htc tilt2 (which is now a backup phone)..