Well, not in those exact words...but the message was the same. The drops, pops, and clicks on audio....normal. The lags and unresponsiveness of the screen...all android devices do that from time to time....take off all your apps and install them one at a time and test the phone after each one. The battery issues....what issues? The gb update...whenever motorola is good and goddamn ready. Why did I "upgrade"from a good phone to a piece of shit? I don't know...but the son of a bitch won't be on my end table tonight, my friends. Ciao!