Thank you for your reply.
Unfortunately, I can not accept that MetroPCS and Samsung are going to ignore the problems of the Indulge simply because a majority of users are not fluent in linux. If that was truly a valid excuse cell phones would have never gotten out of the bag. When the Omnia first came to Verizon I bought it and, after only a couple months, had to perform a software update, through my computer, in order to update the os. The other option was to bring it to a Verizon store and have them perform the update. So not all carriers think that their users are computer illiterate.
I ported from Boost Mobile to MetroPCS to buy the Indulge. I am not looking at fu ture models for MetroPCS. I am looking at the model that I paid $400 for and $60 a month to use.
Features and Specifications - Samsung Galaxy Indulge? QWERTY Cell Phone | Samsung Mobile
You will find that Samsung claims that this phone, a "
first and foremost LTE based handset", has a 300 hour standby time and 3 hour talk time. Actual product use has found this claim to be extremely far fetched, and possibly false advertising.
"The LTE toggle you recommend is a great idea and is being weighed as an option both by Samsung and MetroPCS."
What other option could Samsung and MetroPCS have? They have produced a complete lemon of a phone that can not even last for 3 hours on standby, never mind talk time. Does there have to be a class-action lawsuit in order to get the support that Samsung claims to provide to, and I quote @Samsungservice, "help all Samsung US customers"?
I can understand why Samsung is ignoring us. There are really only a few options with manufacturers and we are not their customers, MetroPCS is. I can't understand why MetroPCS is ignoring us. We, the people who bought the Indulge from you, are your customers. There are a lot of carriers, prepaid too, that would love to provide "wireless for all".
For each and every Indulge that Metro sold they have one more unhappy customer. There is no way that anyone would accept a 3 hour total battery life or the excessive heat that the LTE antenna produces as "the way it should be".
Want to show every single Indulge owner that you do actually care? Stand up and let them know. Make a public statement in support of your customers. Tell Samsung that your customers are not happy and want their phones to work like they, the manufacturer, said they would. MetroPCS has all our addresses and MetroPCS knows exactly what phone we are using on the network. Hopefully I'll get a letter soon letting me know what Samsung and MetroPCS are going to do for me to correct this problem.
Want suggestions?
1) $150 trade in for this piece of shit, to be used whenever the consumer wants
2) Get rid of the $60/month plan for the Indulge and put everyone on an unlimited $50/month plan to make up for the fact the phone can't use LTE all the time without the battery being dead in a couple hours. You can leave the $60/month plan for your next LTE phone that doesn't need us to force it into CDMA or carry a stack of a dozen batteries to make it through the day.
3) Give your Indulge customers $150 credit for their monthly service charges. The goodwill of showing that you care about our pockets as well as yours would be enough to retain enough customers to more than make up for the bill.
The faster MetroPCS lets their customers know that they will take care of their customers, the less those same customers will think about other carrier and their phones. The only thing I can do is let you know you have a problem. It's up to you, as MetroPCS, to fix it.
