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Tips Official "Sellers to avoid" thread

Discussion in 'Off Topic' started by rootabaga, May 31, 2016.

  1. rootabaga

    rootabaga Android Expert
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    This may not be the right place for this, or even the right venue for that matter, but I thought it might be useful to have a place to share personal stories of vendors with whom we have had horrible experiences, so that others in searching might find the information and be forewarned - or warned away entirely.

    This might be really good for companies for which feedback can't be found elsewhere (as me, in the instance detailed below).

    If the admins/mods find this to be inappropriate, please, by all means, delete the thread.

    What prompted this thread is an order I placed with a company dba mugslove.com (I've since learned they are just an extension of mugslove.in in Delhi....sigh). I had never ordered from them before and did a quick search, but found nothing negative out there. Or positive, for that matter, which perhaps might have been a clue.

    However, I had a promo code for a tidy discount, which combined with the free shipping made them the best deal, so I placed an order. The order was placed April 25, 2016 and the site indicated 2-3 weeks for the free shipping offer (my option). I wanted it as a gift to give an exchange student whom I knew I'd see for the last time over Memorial Day weekend.

    On May 11th, out of curiosity, I checked order status and it still just showed as "order accepted". I emailed them to ask about more details and got this response:

    This was the first time I'd heard mention of an additional "processing" time and I replied telling them I needed it as a gift for someone leaving the country.

    I got no reply.

    Last week I emailed them again and told them if I couldn't get it in time they should cancel the order. I'd hoped to have it to give in person, but...

    No response.

    Over the weekend I emailed telling them I need it by tomorrow so I can send it to the person before they leave the country.

    No response.

    For those of you keeping track, this is the 36th day since I placed the order...which is well outside the "promised" shipping time frame.

    So...I have no idea if the products you can buy from mugslove.com are good or bad, or if they are junk, or, for that matter, if they are even real.

    What I can tell you is that their "customer service" is nonexistent. BS backed up by lies and then silence.

    Thus, my suggestion is that if you are looking for something and find that mugslove.com is the seller, just go shop the item somewhere else. You won't be sorry.
     

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  2. dan330

    dan330 Android Expert
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    that sucks!
     
  3. Dngrsone

    Dngrsone Android Expert
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    I've learned the hard way and been told by several appliance repair people that you shouldn't buy Samsung appliances: parts are hard to get and they break often...

    For instance, I'm on the fifth ice maker in three years.
     
  4. The_Chief

    The_Chief Accept no imitations!
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    My Samsung icemaker is garbage too. At least the washer & dryer are working well.
     
  5. lunatic59

    lunatic59 Moderati ergo sum
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    We were just told the same thing about LG appliances.

    Two places I avoid like the plague are eBay and Craigslist. Actually, I think I'd prefer the plague. ;)
     
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  6. KOLIO

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    I couldn't agree more regarding craigslist,but e-Bay,while it has more than its fair share of garbage,I'm good w/it,especially with the PayPal protection/2-week deferred payouts..............
    SD Cards from e-Bay are a good example (in most cases) of an item to avoid like the plague. :thumbsupdroid:
     
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  7. rootabaga

    rootabaga Android Expert
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    And yet in this case I'd probably have been better off just dealing with ebay. Ironic, isn't it?
     
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  8. lunatic59

    lunatic59 Moderati ergo sum
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    I've bought things form importers before. cellphoneshop or something like that where everything ships from Hong Kong. It's cheap crap junk, but it's cheap, it works and it hasn't blown up or caught fire (yet). Of course it could have easily gone the other way too.
     
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  9. KOLIO

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    I hear ya on the el cheapo' stuff.Non-electrical items are OK to take a shot,if the price is right,but,here's a rule of thumb I use when shopping on-line:
    If virtually everything from a seller is depicted in renders vs actual photos/videos,RUN,DON'T WALK,it's almost guaranteed to be knock-off garbage,or worse....
     
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  10. AZgl1500

    AZgl1500 Android Expert
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    eBay sellers, so far, I have never had a problem with.

    but, I look at their satisfaction record, and if it is below 99% then I don't order from them.

    Amazon.com, so far, has been spotless for me, never a problem, and they somehow manage to ship faster than anyone else....

    so, if the same thing is available on Amazon and eBay, I go with Amazon.
     
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  11. Dngrsone

    Dngrsone Android Expert
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    I but computer parts of eBay. The key is knowing exactly what you are buying.

    Most of my purchases are from parted-out laptops, so I am buying a specific part number.

    Every once in a while,I get a DOA, but most of the sellers I deal with are pretty good about fixing the problem.
     
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  12. KOLIO

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    I do the exact opposite,especially if it's direct from Amazon,for one huge reason:
    I totally abhor UPS:
    If the same item is shipped USPS on e-Bay,they get my business.......
     
  13. zuben el genub

    zuben el genub Android Expert
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    Anything advertised as "seen on TV"
     
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  14. LV426

    LV426 I say we take off and nuke this place from orbit
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    Amazon have a flawless record with me. No quibble refunds in the event of problems. To me, fast delivery times are meaningless. They could get the item to me within 10 minutes of ordering, but if their after-sales customer support is garbage, I will never order anything from them again.
     
  15. kokiangel

    kokiangel Android Expert
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    Odd about Samsung products for y'all. I bought a refurb Samsung induction cooktop range from Best Buy 4 years ago and love it. Not one bit of trouble with it. The official original return reason was they didn't know how to release the child safety lock? It was misaligned. One call from the Geek Squad fixed it.
     
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  16. rootabaga

    rootabaga Android Expert
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    So after a few more unanswered emails, I opened a dispute with PayPal. The mugslove seller went through Shopify and leveraged 2checkout.com to handle the money, so I'm guessing that the dispute email went to them. They didn't respond, either. So earlier today I escalated it to PayPal, detailed everything and now it's just waiting. I'm toying with the idea of creating a domain called mugslove.net and make it a "don't buy from these thieves" site. ;)
     
  17. LV426

    LV426 I say we take off and nuke this place from orbit
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    I had a radically different experience with a recent Samsung oven purchase. One of these split compartment models, designed to save energy, but it just didn't work. Basically the oven lied about its temperature, and took forever to get anywhere near cooking temp. Completely useless to us.
    And we had a very hard time getting an exchange from the retailer, after Samsung sent an 'engineer' to verify that the oven was operating normally.
     
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