This may not be the right place for this, or even the right venue for that matter, but I thought it might be useful to have a place to share personal stories of vendors with whom we have had horrible experiences, so that others in searching might find the information and be forewarned - or warned away entirely. This might be really good for companies for which feedback can't be found elsewhere (as me, in the instance detailed below). If the admins/mods find this to be inappropriate, please, by all means, delete the thread. What prompted this thread is an order I placed with a company dba mugslove.com (I've since learned they are just an extension of mugslove.in in Delhi....sigh). I had never ordered from them before and did a quick search, but found nothing negative out there. Or positive, for that matter, which perhaps might have been a clue. However, I had a promo code for a tidy discount, which combined with the free shipping made them the best deal, so I placed an order. The order was placed April 25, 2016 and the site indicated 2-3 weeks for the free shipping offer (my option). I wanted it as a gift to give an exchange student whom I knew I'd see for the last time over Memorial Day weekend. On May 11th, out of curiosity, I checked order status and it still just showed as "order accepted". I emailed them to ask about more details and got this response: This was the first time I'd heard mention of an additional "processing" time and I replied telling them I needed it as a gift for someone leaving the country. I got no reply. Last week I emailed them again and told them if I couldn't get it in time they should cancel the order. I'd hoped to have it to give in person, but... No response. Over the weekend I emailed telling them I need it by tomorrow so I can send it to the person before they leave the country. No response. For those of you keeping track, this is the 36th day since I placed the order...which is well outside the "promised" shipping time frame. So...I have no idea if the products you can buy from mugslove.com are good or bad, or if they are junk, or, for that matter, if they are even real. What I can tell you is that their "customer service" is nonexistent. BS backed up by lies and then silence. Thus, my suggestion is that if you are looking for something and find that mugslove.com is the seller, just go shop the item somewhere else. You won't be sorry.