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General OK Google Not working when phone is locked

Discussion in 'Android Devices' started by rdgelb, Mar 16, 2016.

  1. rdgelb

    rdgelb Lurker
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    Hi,
    New here and my first post. I set up OK Google with all options, From Apps, From Any Screen and Trusted Voice. They all work except when the phone is locked. I have tried uninstalling the most recent update and reinstalling. I have tried rebooting my phone as well.

    OK Google works fine once I hit the power button and the screen comes on before I unlock it. But when the phone is locked and the clock is showing, it does not respond to my voice.

    I just recieved my S7 Edge this past week and from what I can tell all updates have been installed.

    Any help would be greatly appreciated. Thank you!
     

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    #1 rdgelb, Mar 16, 2016
    Last edited: Mar 16, 2016
  2. KOLIO

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    If you're using anything other than "Swipe to open" to keep your phone secure,that may be the culprit.
     
    mikedt likes this.
  3. mikedt

    mikedt 你好
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    Sounds about right actually for device security. Because you probably don't want someone else making phone calls, accessing your contacts, emails, sending messages, accessing the internet, while your device is locked and possibly out of your possession. Which "Okay, Google.." could do if it was available while the phone was locked.
     
  4. rdgelb

    rdgelb Lurker
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    I thought that was the point of the option "Let OK Google" unlock your device when the sound matches your voice"
    With this option on, shouldn't the phone wake up with the OK Google command in my voice? If not what is the point of the option? Or am I not understanding correcly?
     
  5. KOLIO

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    IDK,but,how 'bout trying it out & getting back to us?
     
  6. rdgelb

    rdgelb Lurker
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    I did. If I turn the option off. No differance. Once I hit the power button it hears my voice and responds.
     
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  7. KOLIO

    KOLIO Guest
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    Ditto,I'm just using swipe to open & OK GOOGLE is not responding.
    Got the option for screen off also.
    Sounds like a bug fix is needed,THX for bringing it to our attention.................... :thumbsupdroid:
     
  8. rdgelb

    rdgelb Lurker
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    Can you tell me how that works? How will this be submitted to Google?
     
  9. KOLIO

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    I just did that myself.
    Go to the GOOGLE app settings & you'll see Send Feedback......
     
    Snakeyeskm likes this.
  10. Snakeyeskm

    Snakeyeskm Android Expert
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    I use fingerprints to unlock my phone. However, my phone will respond to "okay Google" when locked, if I give it a request such as "show my calendar", it announces something along the lines of "I cannot do that because your device is locked – – – "and then takes me to the pin code window.

    If you do enter the code, Google will then execute the command.

    While sleeping (but not locked) okay Google works great. The combination of Smart Lock and okay Google is really cool.
     
    #10 Snakeyeskm, Mar 17, 2016
    Last edited: Mar 17, 2016
  11. mrmadcat

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    it doesnt work when locked and asleep unless it is on charge.
    it works if locked but not asleep and not on charge.

    the settings make it look as if this is as planned.
     

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