Got my handset swapped out by Sprint service today The techs were very surprised to see the function keys glowing away on my #2 handset while the phone was in sleep mode. My new handset is not a retail box phone it came in a HTC service box wrapped in green bubble wrap no battery, charger or SD card just the handset and the back (new style). The first thing I noticed about this phone is how recessed the screen is in the shell all around much more than my last build #3 handset. The screen is also brighter on this phone much brighter for some reason. I checked all the call timers and they are all 000 this is a build #3 also. The lower four LEDs DO NOT Glow/illuminate in stand by like the old one so that is a defect if you have one doing this.