This is years old, but it really irks me working in IT when people are just plain stupid... #26 especially!! Personally I'd like to add that we also love issues with "I can't log into some vendor's website, fix it!" or "When I e-mail email@example.com I get an error from their mail server, fix it!" Also in regards to #27, don't bother to search youtube for the video and send that link instead, I'm sure nobody's ever posted it, ever. And remember, our mail servers have unlimited storage.