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Support On 4th Droid Incredbile - Have you had any luck getting a different phone as a replacement?

Discussion in 'Android Devices' started by razorwyre, Sep 24, 2010.

  1. razorwyre

    razorwyre New Member
    Thread Starter
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    Apr 25, 2010
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    Verizon is shipping me my fourth Droid Incredible over the weekend. My first DInc had the external speaker go bad, you could not understand anyone on speaker phone or the navigation voice. My replacement arrived and it immediately had a problem. Apparently the optical joystick had a bug, because the phone would randomly fly around and highlight things. It made it impossible to use the phone for texting, selecting contacts, e-mails etc. My replacement for that phone arrived last night, and I quickly realized that the microphone was broke and no one could understand what I way saying. I am pretty much fed up with the DInc and went to a Verizon retail location to see if I could get a different phone as a replacement. They pretty much told me it was impossible to do, and ordered me my 4th DInc "LIKE NEW" replacement.

    Have you had any luck replacing your DInc with another phone, like the Droid 2 or Droid X? Maybe only CSRs on the phone line will do this?
     

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  2. Terabethia

    Terabethia Well-Known Member
    163

    Jun 21, 2010
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    Northern Virginia
    I have no idea if the store CSR's can do it, but it was my understanding that Verizon's policy is that after the 3 replacement you can get different phone (that is of equal or lesser value).

    I know people on this forum have reported doing it but I only know 1 person in real life who was able to do it. Or course, I only know 1 person who even had to try... but they were able to get a different phone after 3 replacements.
     
  3. razorwyre

    razorwyre New Member
    Thread Starter
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    Apr 25, 2010
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    So in other words, if this phone I get on Monday also goes bad, I have a shot at getting another model phone?
     
  4. cuban11182

    cuban11182 Well-Known Member
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    Apr 21, 2010
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    US Coast Guard
    Florida
    I would say call VZW customer service and speak with a Supervisor. Be calm, cool, and collected and explain the situation to see what your options are.
     
  5. dneiding

    dneiding Member
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    Jun 16, 2010
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    My first one had a blown speaker, the replacement had a problem with 3G and the next replacement, phone #3, had the same 3G problem right out of the box. When I called about the 3G problem with phone #3 the CSR offered me a Droid X as a replacement. I turned it down since I wanted to stay with the Incredible.

    Phone #4 arrived and all is good but I guess I could have got a Droid X as a replacement for phone #3 if I had wanted.
     
  6. bhill

    bhill Well-Known Member
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    Mar 3, 2010
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    Mid-Hudson Valley, NY
    I just got my replacement for my original (release date pre-order) that had the camera stop being able to focus.

    The replacement has an issue where the touch screen activates whatever is in the lower right hand corner at random. (i.e, on main home screen it keeps hitting "+" and going to the Add to Home menu, and it does it on other screens as well)

    Vzw is sending me phone #3 now.
     

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