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Support On a Call, no buttons work?

Discussion in 'Android Devices' started by rn_samuels, Apr 13, 2011.

  1. rn_samuels

    rn_samuels Lurker
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    When I am on a call, the sceen is black and the physical buttons do not respond. No way to make a con call or end a call, i must wait for the other person to hangup then everything works again. Is there a setting for this?
     

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  2. akazabam

    akazabam Android Expert
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    Welcome to the forums. There is a sensor on the front of the phone that will turn off the screen if it is covered during a call. This is normal behavior, as you don't want to accidentally press anything with the phone up to your ear. If it's doing this all the time, even when you don't have your phone up to your ear, it's likely caused by something getting in the way of the sensor. Do you have a case on the phone?
     
  3. rn_samuels

    rn_samuels Lurker
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    Yes, Ballistic case! Though the top button does not work either? Do u know where on the phone the sensor is? THANKS!!!!
     
  4. akazabam

    akazabam Android Expert
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    The sensor is on the front at the top-left, below the speaker. If that's covered, the screen will turn off during a call. Take the case off, and see if it still does that.
     
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  5. rn_samuels

    rn_samuels Lurker
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    Yes, you are correct, the case was just slightly blocking the sensor, I have trimmed this slightly and all is good, thanks a million!
     
  6. akazabam

    akazabam Android Expert
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    No problem :). Happens quite often, believe it or not.
     
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