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one person not receiving texts from Textra

Discussion in 'Android Devices' started by wreckanoid, Jan 2, 2021.

  1. wreckanoid

    wreckanoid Lurker
    Thread Starter

    I have spent hours on this and it's driving me nuts.
    I have a Samsung S9 and have been using Textra on previous phones and on this one for many years without issue.
    . A couple of weeks ago, for no obvious reason, I cannot send texts to one particular person. This person DOES receive images from me, just not texts.
    This person DOES receive texts from me if I use the Samsung Messages app.
    I have tried everything I can find on the web, including deleting Textra and re-installing it, deleting this person from my Contacts and re-creating them - all to no avail.
    I have checked their phone (iPhone 8) and I am NOT in their block-list.
    I have spent hours on this and it's driving me nuts.
    If anybody has any useful input I'd be grateful.
    We are both in Australia and I am using AmaySIM and she is with Optus (so both Optus).
     


    dontpanicbobby likes this.

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  2. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    So they are receiving MMS but not SMS (pictures but not texts). The question is, what the "Samsung Messages" doing? SMS are SMS regardless, and the SMS app is just an interface, the service behind it is the same whatever app sends the SMS. Hence if messages work from the Samsung app but not from Textra the obvious suspicion is that the Samsung app is using a different protocol for this person. Not having a Samsung I don't know what options that app has, but I can't help wonder whether it's somehow sending its messages as MMS (maybe as a fallback to RCS "Chat", which Textra doesn't support but I think Samsung's app does)? You could however try another third party SMS app: if it also doesn't work from a different app that will increase the suspicion that the problem is with SMS rather than Textra and that the Samsung app is doing something unusual. But I'm afraid all of this is pure speculation.

    Are there any other reports of such problems with iPhone users? It would not be unfair to say that Apple's message app has a chequered history as far as messages from non-Apple devices goes, so I wonder whether the iPhone might have received an update shortly before this started which could have messed something up? But again, that's just speculation.

    Just to cover all bases, it might also be a carrier problem. I don't know whether they can see what's going on, but it might be work asking them.
     
    wreckanoid, Dannydet and ocnbrze like this.
  3. wreckanoid

    wreckanoid Lurker
    Thread Starter

    Thank-you for your suggestions. What you say makes sense. I'll try the "sending its messages as MMS (maybe as a fallback to RCS "Chat"," setting (if I can find it).
    I have tried it with iMessage enabled AND disabled on the iphone - no difference. Maybe I'll try another messaging app also if I have no luck.
    I'll let you know if anything works...
     

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The Galaxy S9 release date was March 2018. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 9810 processor, and 3000mAh battery.

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