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Support One X+ cannot open video One X opens

Discussion in 'Android Devices' started by Xelai, Nov 26, 2012.

  1. Xelai

    Xelai Member
    Thread Starter

    Apr 14, 2012
    I have come along an issue I am quite perplexed. I got two factory reset phones, One X and One X+. I send over bluetooth the same exact video file, a 2Mb .avi sent over whatsapp to a third device.

    The One X receives the file and it appears under All Downloads in the Gallery with its correct thumbnail and opens with no problem at all.

    The One X+ is unable to assign a thumbnail or open the video at all.

    Any ideas of how is this even possible?

    I believe I can solve the issue with a third party app, but gallery is where I always go first for videos or photos and it is quite annoying to not be able to see what I want to select.

    Any ideas or help?


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