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Support Only works at home - Samsung A3

Discussion in 'Android Lounge' started by Mikey42, Nov 14, 2017 at 4:05 AM.

  1. Mikey42

    Mikey42 Lurker
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    Hi folks,
    I have a problem, albeit probably a silly one. You wouldn’t thing I was a retired software designer!
    I’ve a Samsung A3 running Android.
    Problem is that when I’m here near my netgear WiFi router I can email (I use GMX) and call / receive phones and text but it can take an hour – I use Whatsapp – but when I am away anywhere, none of this works, not Google or anything else.

    Just as an extra bit of info, I am typing this on my laptop which runs Windows 7 and ISP is Zen.

    So, what am I doing wrong or what more do I need to do?
    I need to use everything in any part of the UK and when I’m here near my router, it needs to be a lot faster.

    Thanks in advance.
    Mike.
     

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  2. A bochur

    A bochur Android Enthusiast
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    In other words your mobile data doesn't work?

    Go into settings/more networks/mobile network/access point names/and make sure the settings there are correct. Also make sure your mobile data is actually on
    Not sure about the slow WiFi.

    (You can check for what the access point settings -or APN- are, by searching online for APN settings for your carrier
     
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  3. Mikey42

    Mikey42 Lurker
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  4. Mikey42

    Mikey42 Lurker
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    Thanks a bochur.
    Your first reply - mobile works as far as phone calls and texts are working.

    I looked at the APN access point names - there were two:
    three.co.uk which was 'on', then 'ID' which I have changed to. Will see what happens now.
     
  5. A bochur

    A bochur Android Enthusiast
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    Just to make sure you have all the correct info, if your carrier is called three and you're in the uk, check this link to make sure you have the right settings.
    http://apn-settings.com/uk/three-apn-settings/

    Also make sure with your carrier that you are actually paying for mobile data. Mobile data is what gives you internet outside of WiFi connection.

    Also double check that mobile data settings are on. Go into settings/more networks/mobile network/mobile data, and turn that on
    If you double checked everything and it seems correct but data doesn't work, restart your phone and see if it works now.
     
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  6. Mikey42

    Mikey42 Lurker
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    Thanks for your patience AB - sorry to be a PITA!
    I'll try it all tomorrow when I'm away. If I don't reply till Tuesday it didn't work!
    Thanks - I looked that and all the settings seem to be as they should be.
    Not sure how I do that. As I said earlier phone calls and texts work OK everywhere in UK.
    Can't find that link on mine. Settings doesn't give me 'more networks'.
     
  7. chanchan05

    chanchan05 The Doctor
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    Mobile data and texts and calls are different things. Calls and texts can work even if you have no mobile data.

    First off, call your carrier (Three) to ask about your account with them and see if you have data allowance. Basically, you should be paying extra above your calls and texts for mobile data. For example on my carrier, I am paying 10USD for call and text, and another 20USD for data monthly.

    Also, go to settings>data usage>(if you have a dual sim, select primary sim card)>mobile data>turn it on.

    Note that if you do not have a data plan setup with your carrier, turning on mobile data can cause your bills to skyrocket.
     
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  8. Mikey42

    Mikey42 Lurker
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    Sorry, cannot find any of that.
     
  9. chanchan05

    chanchan05 The Doctor
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    To be honest I think it would be best if you could show us screenshots of your settings. Or you could pop into a cellphone store and ask for help. It would be a lot easier if we can see how the settings menu is configured. I was thinking this is an A3 model from 2015? Or is it a 2017 model? If it's the 2017 model, go back to the APN and set it to Three. Then pull down the notification shade and make sure mobile data (looks like 2 arrows up and down) is colored blue not gray.
     
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  10. Mikey42

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  11. Mikey42

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    Thanks, I'll do some screen shots but it will be next week, or maybe pop into Carphone Warehouse.
     
  12. Mikey42

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    BTW, it's 2015 model.
     

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