The one thing I learned from this experience: I will never buy another thing from the Motorola store again!
I placed my order on the 24th, shortly after the coupon went live. When I checked the next day, I was excited to see that the item had (supposedly) shipped and would be arriving between 2/28 - 3/1. However, like most of you, I did not receive a tracking number.
As the beginning of this week rolled around, I checked again, thinking I should probably be getting a tracking number very soon. Nothing. I called on Monday, but it was clear that the agent really had no idea what was going on. He said it should be shipping in a day or two. Still nothing.
On 3/2, I called again since I still had no tracking number. Again, the representative told me it should be "shipping soon". At this point, I am ready to cancel my order, especially since I paid for 1-day shipping and it had almost been a week! Unfortunately, the rep could NOT cancel my order because he said it was already in the "shipping process". He said if I wanted to cancel the order, I should refuse delivery, which I planned to do.
Late last night, I finally get a tracking number and the item was set for delivery today (3/3). I refused delivery and called Motorola back again. After going through the menu, being on hold, and talking with an agent, I was hung up on and had to call back (this happened the other day as well). Finally, I got through to someone again. I explained to them that I refused delivery and wanted to initiate the refund process. She put me on hold for nearly 5 minutes and finally came back to tell me they would be sending me instructions on how to return the item with an RMA. I reiterated to her that I do NOT have the item and that I refused delivery like I was told to do the day before when I called. She put me on hold for another 5 minutes. Finally, she said I would get an e-mail confirming my return but that the credit card would not be credited for 4-6 weeks!!! I can understand having to wait until the item gets back to Motorola, but 4-6 weeks????
Needless to say, I will never be shopping from Motorola.com again and would caution anyone against it as well.