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order status: fulfillment error?

Discussion in 'Virgin Mobile' started by Cole29, Jul 30, 2013.

  1. Cole29

    Cole29 Lurker
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    So I called Virgin Mobile and told them I needed a replacement Motorola Triumph. They told me I would recieve it Tuesday or Wednesday at the latest. While I know it's not Wednesday I just checked my Virgin Mobile tracking and it said :
    Order Status: FULFILLMENT_ERROR

    does anyone know what that means?
    Please help
     

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  2. RealFastOne

    RealFastOne Well-Known Member
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    You may want to call them again to find out what the error status means. They may not have any more replacement Triumphs to ship and they will substitute another model. You will want to be involved in that decision.
     
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  3. Cole29

    Cole29 Lurker
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    do they let you pick what phone you want? i feel like i should get one of equal or lesser value.

    i called and they act like they don't know what's going on. my order status now says
    BP_FULLFILLMENT
     
  4. RealFastOne

    RealFastOne Well-Known Member
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    I am not sure what the BP Fulfillment means, but it looks like your order got filled. They may have found one to ship.

    The initial CSR you talk to at Virgin Mobile has almost no power to do anything, and should kick you up one level about your replacement phone.

    Otherwise, I do not know if they let you pick or not. My guess is that you can make a case to get something better than a phone with lower specs than the Triumph, if that is what is offered. You will have a tough time basing a replacement on the original price you paid for the Triumph.

    The Reverb has a 5 mp camera with front facing camera, 1.4 ghz processor, 4" screen, Android 4.0 or higher. In my opinion, that would be fair replacement, if you can get it. You may be able to get them to give you so many dollars credit towards something better.

    The bottom line is that Virgin Mobile does not want to lose a paying customer and send you to a competitor. They should be willing to work with you. Please post how it works out. Good luck!
     
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  5. Cole29

    Cole29 Lurker
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    I will! Thanks!
     

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