I ordered a HTC Incredible online through Verizon Wireless a couple of nights ago and didn't receive an order confirmation straight away, but the Customer Service Rep assured me that the order had definitely been placed and I'd receive the confirmation in the next 24-48hrs.

Well its past 48hrs and I still hadn't received one, so I rang up Verizon to see what the go is.

Apparently the order somehow went through to a 3rd Party, despite being on the Verizon site the whole time and there being no mention of the 3rd party company throughout the whole process.

Verizon have no history of the order and apparently all they are able to see is that its been placed with a 3rd party company and are waiting on information from them.

I was able to get in touch with one of the stores that trades under the 3rd party and they've never heard of anything like this happening before and also have no knowledge of my order and don't order online.

Has anyone come across this while ordering an Incredible? I'm really scratching my head as to what is going on.

 

Definitely VerizonWireless.com

No email/special offers of any kind.

I'm 100% sure that it was the legit Verizon website, so I really have no idea what is going on.

 

Shouldn't I be able to get an order number or some form of reference then if thats the case?

 

Nothing so far, but that was already one thing I checked.

 

Where can one print said receipt? There was no option for me to print a receipt as soon as I submitted my order.

 

Shopping cart while on the phone with Verizon CSR

 

Well after I submitted the order, it went straight back to the homepage and didn't give me any hint as to whether it was successful.

I've spoken to 3 different people and had 3 different stories, the latest one being that the order was incomplete (no idea how that one happened as I went through all the motions), I wasn't billed and I can order again and it won't come through twice.

I'm going to try again tonight on the live chat and hope I get a better outcome. Where abouts on the VZW site do I go to order on live chat?

Cheers!

 

I'm positive I was at the real VZW site, it had the copyright logo with 2010 Verizon Wireless at the bottom, and I don't have any browser hijack malware, I run all my Anti-Virus etc before I make any purchases.

As said I googled the name of the 3rd party and it came up next to the name of a Verizon Store who trade under that name, they don't even do online orders.

 

All seems to be sorted now guys, I ordered the phone again tonight and was successful, no idea what happened the other night :S

Cheers for all the help!