During a very, very frustrating day with VZW both in store and on the phone, I was told by a sales mgr at our local store that there is a OTA update beginning 7/16 that will supposedly "help" (but not fix) the audio/silent call bug and add faster speed dial and better sync with gmail and FB. She also stated that this will take about a week to reach all of the customers, and that since HTC is providing the update then they can't verifyt that it will improve the situation at all, but they have thousands of unhappy customers right now. I confirmed all of this with a tier 3 tech later this afternoon. I am on eris #4 (third refurb) and after 3 factory resets on this device, I still have a phone that is pretty much useless because of the audio issues and lots of bugs. The rep told me they would be happy to swap me to another device at a 1 year contract rate, even though we have been with them with four lines for over 10 years and the eris was just purchased in March. I hope this software update does the trick or I'm paying to get out of the contracts and going elsewhere.