1. Download our Official Android App: Forums for Android!

Support OTA update issue

Discussion in 'Android Help' started by Broque2564, Feb 26, 2016.

  1. Broque2564

    Broque2564 Lurker
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    1
    Joined:
    Feb 26, 2016

    Feb 26, 2016
    1
    0
    15
    Male
    I've recently rooted my Alcatel onetouch phone using the kingroot rooting aplication. After a few days of having the aplication installed I decided to uninstall the application using the the uninstall tool provided in the app know i'm unable to update my phone using the system update. My device notifies me there is a fermware update available but it will not let me download the update eventhough my phone is no longer rooted. I get a message saying that your device has been detected with root access, upgrade disabled is there a way to fix this or bypass this message?
     

    Advertisement

    #1 Broque2564, Feb 26, 2016
    Last edited: Feb 26, 2016
  2. scary alien

    scary alien not really so scary
    Moderator
    Rank:
     #9
    Points:
    2,138
    Posts:
    22,319
    Joined:
    Mar 5, 2010

    Mar 5, 2010
    22,319
    23,814
    2,138
    Male
    space alien ;)
    Indy
    Welcome to our AndroidForums, @Broque2564 :).

    Kingroot undoubtedly left traces of itself and/or modified things in your /system partition that the OTA finds inconsistent with the files that it wants to patch (the OTA will not patch a file that it does not recognize as being stock).

    The remedy in this situation is to get the /system files back to stock which is typically done by somehow getting your stock ROM reinstalled. Unfortunately, I'm not familiar with your device to be able to tell you how to go about doing that :(.

    We appear to have several "Alcatel ONE TOUCH" device areas here at AF:


    You might post a new thread in the root area for your specific device and see if anyone has any experience restoring back to stock.

    Cheers and best of luck!
     
    El Presidente, Mikestony and Jfalls63 like this.

Share This Page

Loading...