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Outgoing server setiings not sticking, Sprint clueless

Discussion in 'Android Devices' started by slthree, Dec 29, 2009.

  1. slthree

    slthree Member
    Thread Starter
    5

    Dec 29, 2009
    6
    0
    5
    Male
    Hello all. I'm trialing a Hero. This is my 1st time with Android and I am impressed.

    My outgoing email settings will not stick no matter how many times I change it.

    For reference, I originally set the outgoing server settings as they have always been on my Treo 700p However, after some email issues that Sprint could not resolve they reset my user name and password under "outgoing settings". Everything worked great for a few days and while I'm still receiving and sending email, I keep getting an error when I try to email a video attachment. It says my settings are wrong and prompts me to change them.

    When I do, I notice that my original settings are still there. I change it and finish the process but it keeps going back to the old settings.

    Any idea why they won't stick? Sprint tech was clueless as to what to do.
     

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  2. andy d

    andy d Well-Known Member
    63

    Aug 19, 2009
    595
    18
    63
    UK
    You might get a quicker response if you put this on the Sprint forum.
     
  3. hodad37

    hodad37 Active Member
    16

    Dec 7, 2009
    27
    5
    16
    just had the same problem. Try using gmail as your outgoing server.
     
  4. momoceio

    momoceio Well-Known Member
    163

    Dec 14, 2009
    1,235
    149
    163
    Sr. Systems Administrator
    St. Louis
    Maybe try clearing the mail apps cache...I think it has one you can clear anyway. Just go into the app manager and find it.
     
  5. TF1984

    TF1984 Well-Known Member
    133

    Nov 3, 2009
    676
    277
    133
    International Trade
    Southeast US
    I had the same problem with the mail app, mine was because i had different login credentials for outgoing then for incoming, and the phone software (at the moment) automatically changes outgoing login settings to match incoming. Unfortunately SPrint highest tech support could not even provide a fix. My only option was to have my company IT to give me same outgoing login credentials as my incoming. I hope this helps.
     
  6. mattheis

    mattheis Well-Known Member
    18

    A friend with an eris is having problems as well, I know its verizon, but her problem is a little different, she can send and not receive after about a day of it working fine (on a pop3 roadrunner account) but everything works fine on her other imap account, does the mail app have problems with pop3?
     
  7. cooolone2

    cooolone2 Well-Known Member
    78

    Nov 5, 2009
    737
    65
    78
    New York
    You didn't mention what server you are having a problem with... that might help. There is known glitches with yahoo and aol while using WiFi to access mail. Please provide the server and maybe the settings you are using and then we might be able to help.

    regards :)
     
  8. kenthardy

    kenthardy New Member
    5

    Mar 10, 2010
    3
    0
    5
    Surrey, England
    My new HTC Desire wont save my outgoing mail server settings - security/authentication is not required yet it goes back to default settings where Login is checked - even when it says settings saved!

    I sent a test email on the day I got the phone but it has reverted to default


    Help!
     
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