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Outlook app never makes a sound when getting mails, notifications are dead

Discussion in 'Android Devices' started by sdowney717, Feb 25, 2022.

  1. sdowney717

    sdowney717 Well-Known Member
    Thread Starter

    I went through all settings I can fine reading various websites.
    I uninstalled Outlook, shut down phone restart and reinstall Outlook, no notifications ever.
    All other apps have plenty of notifications, sound, popup etc...

    How can this be fixed?

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  2. mikedt

    mikedt 你好

    Check in Settings > Apps, and see if Outlook is allowed to run in background for power and data. On my Samsung the default was that Outlook was restricted, and so it didn't do notifications.
    #2 mikedt, Feb 25, 2022
    Last edited: Feb 25, 2022
  3. sdowney717

    sdowney717 Well-Known Member
    Thread Starter

    It is allowed

    I will abandon Outlook since I can't fix their programming, and switch it back to gmail which has working notifications.
    I am using a win 10 motion security program called ContaCam on a PC, it watches for motion detection using a webcam. If it sees motion, an alert is triggered and it sends an email to outlook on the phone. But the phone never shows any alerts, so it makes the whole process somewhat useless.

    The other issue is gmail can not display an animated gif caused again by it's programmers. But I can use a different email client like spark, or blue mail which does run the animation. The animation is a miniature video of the motion event. It allows you to see what happened without going to the IP address of the webserver to view the full screen video. So I have to put together things to make it function like something reasonable. I was running up against 2 issues, Outlook wont send notify events, and gmail wont play the gifs. Crazy world.

    Another oddity, I logged into the outlook email server using Spark email, and it still wont push a notification. Maybe the issue is a lot deeper than android Outlook app, it might be the way outlook email servers push emails to android. I read a lot of complaints about this lack of notifications going back years. And also badge numbers can not show up right on the Outlook icon, I have experienced that too.

    Tomorrow I plan to switch Contacam to send emails to gmail, and use either Spark or Blue Mail to display the animated gif. Don't know what else to do really.

    I would also like for the phone to have a lingering notification, not one that disappears. I have seen some alerts persist in the list, and others just appear for a moment and then gone. Know anything about that?

    All this is for my personal use at home. I had an extra webcam unused and thought about setting up this for the front door. It looks out over the front walk and the driveway too. I thought about Ring Camera, but thought it too limiting and costs a lot too.
  4. sdowney717

    sdowney717 Well-Known Member
    Thread Starter

    Ok, I solved this with some help from Microsoft contributor on answers.microsoft.com.
    When you put a rule on incoming mail and move it into a folder, you get NO notifications in Android outlook app, or any other email app EXCEPT for gmail which uses labels. You can setup the particular label to send a notify event on the phone!
    So to resolve this problem and still use Outlook android app, I created a new outlook.com email account just for ContaCam to send motion detection videos to. You have to go thru the 2 step authentication process to create an app password, and add the new email account into Microsoft authenticator on the android phone.

    And Outlook app keeps every account separate, so you must go into the app settings and set notifications to what you want for each account. I want sound, popup and vibrate, so I turned on everything in their I could find for this.

    I would have liked to use gmail, but it can not play animated gifs on my phone. Outlook gives you the choice of a default player, what works is gallery or photos. Gmail you have no choice of a player except what the programmers give you, your stuck, so it would not work for me.
    mikedt, Dannydet and GameTheory like this.

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The Samsung Galaxy Note 8 release date was September 2017. Features and Specs include a 6.3" inch screen, 12MP camera, 6GB RAM, Exynos 8895 processor, and 3300mAh battery.

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