1. Download our Official Android App: Forums for Android!

Support outlook mobile cannot receive emails but can send.

Discussion in 'Android Help' started by Android Question, Apr 28, 2016.

  1. Android Question

    Thread Starter
    Rank:
    None
    Posts:
    0
    Joined:

    Hi,

    I got this issue with my LG K10 LTE. i downloaded outlook mobile, installed and add my outlook email.

    However, whenever i compose new message to anyone they can receive in on their devices(phones, laptop) but when they reply i can only receive it on my laptop but not on my phone.

    Then when i open my outlook mobile sometimes it shows" cannot connect to server"

    I don't know much about this thing.

    Please help. how do i troubleshoot?
     

    Advertisement

  2. Hadron

    Hadron  
    VIP Member
    Rank:
     #7
    Points:
    2,218
    Posts:
    22,363
    Joined:
    Aug 9, 2010

    Aug 9, 2010
    22,363
    15,642
    2,218
    Spacecorp Test Pilot
    Dimension Jumping
    It sounds like a configuration problem (i.e. there's something wrong in the account settings), but it seems incredibly poor if MS's own app can't set these up correctly.

    Do you use other features of the app, or just the email? If it's just email I would actually suggest installing a decent email client (Aquamail, Maildroid, K9) and just using that. Might be worth trying anyway: if a different app can read the mail then it will confirm that the problem is with the app rather than the account. Then if Outlook will show you the account settings you may be able to compare and spot what's different.
     
    KOLIO likes this.
  3. badcatz

    badcatz Well-Known Member
    Rank:
     #170
    Points:
    88
    Posts:
    245
    Joined:
    Nov 12, 2010

    Nov 12, 2010
    245
    223
    88
    Male
    I use Outlook and I while occasionally see that error message it always clears after a minute or two. I would suggest that you uninstall the Outlook app and then reinstall it and see if that helps. Sometimes Outlook's servers are the problem. I've had days where I couldn't connect for hours and they fix the issue and everything starts working again. I'm not completely sold on the Outlook app but have tried some of the others and for one reason or another don't care for them.
     
  4. Free Livingston

    Rank:
    None
    Points:
    15
    Posts:
    1
    Joined:
    Aug 4, 2016

    Aug 4, 2016
    1
    0
    15
    For some reason Outlook Mobile for Android automatic configuration of IMAP just stopped working. Your email IMAP settings probably changed therefore you now must delete your email account and re-set it up manually with the correct IMAP settings. You need to search the internet for the correct IMAP settings for major email like Gmail, Yahoo, or Hotmail or contact your company email tech for the correct settings.
     

Share This Page

Loading...