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Outlook & Yahoo mail apps custom notification tone

Discussion in 'Android Apps & Games' started by Smorkle, Jan 23, 2021.

  1. Smorkle

    Smorkle Lurker
    Thread Starter

    First post here and I'm kind of confused. Just bought a new Android 10 phone and am trying to get the app sounds configured the way I want.

    I'm having trouble with the Yahoo and Outlook mail apps in Android 10. The apps are sending me to the phone settings to change notification sounds but then the notification settings say "App Provided Sound" and if you try to click that to change the sound it gives a "Android.processes.media keeps stopping" error. It's ONLY these two apps that are causing me a problem. Gmail app (which I detest) seems to be able to reconfigure the sounds perfectly.

    I found this other forum where a guy has pictures that describe this problem exactly, but there is no solution or even discussion, although he is complaining about a different app, but with the "App Provided Sound" problem.
    https://support.google.com/android/thread/69765663?hl=en

    I suspect this issue may stem from a disconnect between the app and the OS. I believe the app thinks the phone is supposed to take care of this and the phone thinks the app is supposed to take care of it. I have searched this and many other forums looking for a work around because I can't hear the app provided sound most of the time.

    I have already tried clearing the cache, un-installing and re-installing. adding other email accounts and deleting, and rebooting the phone. I'm just confused and I'd appreciate if anyone has any input that may prove helpful.

    Thanks in advance.
     



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  2. Dannydet

    Dannydet Extreme Android User

    Go to apps, outlook, then see screenshot. Hit advanced, sound, then choose your sound. Screenshot_20210123-204350.png
     
    ocnbrze likes this.
  3. Smorkle

    Smorkle Lurker
    Thread Starter

    That's the problem. Every time I go and click on the sound to change it it gives me an "android.process.media keeps stopping" error. It will not let me change the sound. I'm fully aware of where to change it. Go and look at the link I posted in my original post. It has a screen shot of the problem.
     
    #3 Smorkle, Jan 23, 2021
    Last edited: Jan 23, 2021
  4. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    try clearing cache and data for yahoo and outlook and see if that helps. also what phone do you have?
     
  5. Smorkle

    Smorkle Lurker
    Thread Starter

    In the last paragraph of the original post you may notice that I have already tried clearing the cache, rebooting, uninstalling and reinstalling, all to no avail.

    I have a ULE Fone Armor 9 phone with Android 10.
     
  6. Smorkle

    Smorkle Lurker
    Thread Starter

    I also discovered that Google Calendar has the same issue with notification sounds. In fact, all three apps say "App Provided Sound" instead of the name of a sound like all the other apps that make notifications say. In other words, other apps say the exact name of a ringtone where these three apps actually say, verbatim, "App Provided Sound."
     

Microsoft Outlook: Organize Yo

Microsoft Outlook: Organize Yo Forum

com.microsoft.office.outlook

Microsoft Outlook for Android helps millions of users connect all their email accounts, calendars and files in one convenient spot. With intelligent email, calendar reminders and contacts, Outlook for Android lets you do more from one powerful inbox. Email friends, family and colleagues from multiple accounts on one app and see what matters most first with the Focused inbox that keeps the important messages on top. Switch between your emails and calendar to schedule your next meeting or share your availability with just a few taps. Email a document from your Files list and attach it easily. Microsoft Outlook provides seamless inbox management that enables you to work on the go. Outlook includes Word, Excel and PowerPoint integrations to help you manage and send files without hassle. Customize email and calendar tools so you can stay on top of your busy day. Organize tasks, your inbox, schedules and more - everything you need is only a tap away. Outlook for Android works with Microsoft Exchange, Office 365, Outlook.com, Gmail and Yahoo Mail. MICROSOFT OUTLOOK FEATURES:
One Place – Email, Calendar, Contacts & Files
• Email, calendar, contacts and files are all together in one place. • Calendar and file access right from your inbox. • Features to work on the go, like Word, Excel, PowerPoint and OneNote integrations. • Microsoft Office documents are accessible from Outlook, stored locally or on OneDrive. Organized – Email & Day Planner Management
• Outlook helps you stay on top of your day with customized calendar and email tools. • Email inbox management displays your most important messages first and enables swipe gestures and smart filters. • Use as a day organizer & share calendars to easily coordinate schedules. • Schedules of your favorite sports & TV shows through Bing calendars. Intelligent – Calendar & Inbox Organizer
• Outlook tools anticipate your needs to help you stay focused. • Email manager highlights actions for you through @mentions. • Calendar automatically updates with travel, bill payment and delivery information. • Focused inbox keeps important emails and conversations front and center. • Email organizer group same subject emails for easier tracking. Secure – Safe Email Management & Spam Protection
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