I don't wish to start any flame war or debate of one provider vs. another or the "you get what you pay for" argument. I only have a about 10 days left on my 'trial' period with VM and my OptimusV phone so I have to decide whether to stay (and port my current number over) or remain with my current provider (no contract but grandfathered in to a lower rate than exists today for basic phone service ONLY). Who better to ask than those that have been with VM for a while and those that are ready to leave for whatever reason, for their opinion. I don't have a problem with the $35.00 plan as it fits my lifestyle vs. the contract and more expensive (and phone subsidized) contract plans. The Optimus V is my first 'smartphone' and seems to be a fine entry level phone given the price. HOWEVER, there seems to be a great deal of dissatisfaction with customer service on almost all levels (so far I haven't had to contact them but that doesn't mean I won't have to in the future). This includes calling the support number for the simplest of tasks and being met with surly and very poorly English speaking techs, being told an answer will be available in a couple of days and then never hearing from them again to the TWOS problem. It appears via other posts there is an issue where 3g is dropping and the phones are not recovering within a timely manner. Along with performance it appears (as suggested by other posters) that VM is not (nor will it ever be) anywhere near its host SPRINT in upload or download speeds. Coverage appears to be an issue if one travels as roaming is NOT an option. Some people have tried to port over their phones and had it botched so badly they just gave up and "went with another provider". So the bottom line to all this is "Are you happy with VM and glad you are with them or if you knew then what you know now you would or will go elsewhere? Thanks for your comments..