I would like to start by saying that I am new to the android genre (I bought my eris 4 weeks ago) but I am not new to the smartphone industry. I have owned multiple blackberrys, which eventually led to the decision of buying the eris. Coming from blackberry I am used to "maintaining" my phone, i.e. closing apps, clearing caches. I make it a point to consistently use Advanced Task Killer on my device which was recommended to me by the VZW sales rep upon purchasing my phone. However, after the most recent OTA update I have started to experience significant lag and "soft resets." I recognize that the eris has an out of date processor, and it is foolish to expect that any phone will operate without some type of annoyance. With this being said, my phone lags to the point of user frustration. My best example of this occurred today, Dec 25. I was purging my SMS inbox from all the merry christmas texts, and my phone consistently spent 3-5 seconds between the delete text screen, and returning to the inbox. I deleted 15 texts, and in this time the phone also managed to return to the HTC startup screen twice. In a given day I experience this soft reset upwards of 10-15 times, a major inconvenience for any type of phone user. Lastly, after receiving the update my phone has froze multiple times on the lock screen. It tends to happen when I recieve a text/e-mail, press the end button to unlock the screen and the phone freezes at the unlock screen. It is unresponsive to any button combinations, and any attempts to swipe the screen in all directions. So with my previously mentioned problems, I am coming here for advice. A.) What can I do, aside from ATK, to aid my phone in a more swift and userfriendly experience? B.) Could it be possible to have a "lemon"? I appreciate all advice you guys can give me! Thank you and Merry Christmas!