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Overheating/not holding a charge

Discussion in 'Android Devices' started by Bugglette, Jun 8, 2017.

  1. Bugglette

    Bugglette Newbie
    Thread Starter

    My husband's S6 has been overheating and not holding a charge, just very recently. He got it when they first came out, so it's far from new. He doesn't like getting new phones as much as I do, so I'm trying to fix it for him. What I've done, in the order I've done it:
    - safe mode to check for app issues
    - cache clear
    - factory reset
    - I just replaced the battery. We haven't turned it on yet, but the phone is already hot to the touch, after charging for about 10 mins. I have not put the back glass back on yet, so I can still mess around in there. But I don't know what to do next. The heat is coming from where the battery connects to the phone. And if it matters, something was disconnected when I very first opened the phone. Photo attached with said connector circled (not my photo).
    Thanks in advance for any help
     

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Samsung Galaxy S6 Forum

The Samsung Galaxy S6 release date was April 2015. Features and Specs include a 5.1" inch screen, 16MP camera, 3GB RAM, Exynos 7420 Octa processor, and 2550mAh battery.

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