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Oxygen 10.3.1 MMS broken

Discussion in 'Android Devices' started by newvegas, Feb 8, 2020.

  1. newvegas

    newvegas Lurker
    Thread Starter

    Folks, I just loaded 10.3.1 (over the air from OnePlus) and now I can't receive any MMS messages on the Google messenger I had the exact same issue when I loaded 10.3.0. I called OnePlus support and they wanted to factory reset my phone.(I refused to do that and finally found another way via a 6T forum). They (and I) went to Verizon and got a new SIM's chip and it fixed it. I called OnePlus and asked that they give that information to others instead of telling users to do a full factory reset. They apologized and said the rep should have looked for other solutions. BUT..... No I have the same issue with 10.3.1 NO MMS's can be received. Very frustrating....

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  2. ironass

    ironass Extreme Android User

    This, I am afraid, is a known issue on the U.S. network for Verizon and the OnePlus 6T with Google Message. First reports seemed to appear at roughly the same time that Google Message allowed RCS, (Rich Communication Service), via their app and affects a number of phone models, including Google Pixels.

    Have you downloaded the Carrier Services app by Google, free from the Play Store, and allow Permissions, to see if this helps?
    #2 ironass, Feb 9, 2020
    Last edited: Feb 9, 2020
  3. newvegas

    newvegas Lurker
    Thread Starter

    That you for the information. Yes I have / had the Carrier Services app loaded, even prior to loading 10.3.0. As a follow up, I went to the Verizon store had them replace the SIM's card and MMS is now working again. They did say they have seen this a lot with OnePlus phones and suggested trying the Verizon Messenger. I've tried the OnePlus Messenger and it does work there, but I like Google's Messenger better.. Replacing the SIM's card seems to be the only way to fix Googles, Messenger. Would love to know why.....
    ironass likes this.

OnePlus 6T Forum

The OnePlus 6T release date was November 2018. Features and Specs include a 6.41" inch screen, 20MP camera, 6/8GB RAM, Snapdragon 845 processor, and 3700mAh battery.

November 2018
Release Date

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