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Support PC/laptop can't find phone's SD card or internal memory

Discussion in 'Android Help' started by rynegold, Aug 29, 2016.

  1. rynegold

    rynegold Lurker
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    So up until a few weeks ago, I could connect my phone to my pc and charge it as well as transfer/import pictures from photos or gallery (internal memory/SD card) onto my laptop. Now when I connect it the laptop and open file explorer, it can't find/recognize the phone's card or memory. No pics, no nothing. It says there's nothing there. What's up with that? anyone know?

    Any help appreciated.

    regards, m
     

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  2. Bg260

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    Did you look in device manager to see if it was there? May need to update drivers.
     
  3. rynegold

    rynegold Lurker
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    I didn't think of looking to see if it's there. So I've attached/plugged in my phone to my laptop, started device manager and... there it is. Says all's ok; good to go. I re-ran manager and now it's gone... there's an icon for an "unrecognized" device. I get a message that "the last USB connected device has malfunctioned-windows doesn't recognize this device". What/where should I download drivers and or a program for this phone?
     
  4. rynegold

    rynegold Lurker
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    It does the same thing on two completely different laptops. Can't find the card w/file explorer. I'm running windows 7 on one and 10 on the other (I think).
     
  5. Bg260

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    Windows 10 won't install unsigned drivers. Your better off with 7. Did you right click and try to update driver from there. What device are we talking about? Which Android version.
     
  6. rynegold

    rynegold Lurker
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    I have no idea... and that may be the problem. My phone says it's a SM-G900V And it is running Android version 6.0.1 Additionally it has a security patch dated June 1 of this year.
     
  7. Bg260

    Bg260  
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    Have you pulled down the notification shade and enabled MTP. Should have asked that first. There was a change in protocol with the Marshmallow update.
     
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  8. Bg260

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  9. Bg260

    Bg260  
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    You can use this to view all installed USB drivers.
     

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  10. rynegold

    rynegold Lurker
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    I find no icon/button for USB options on the drop down... where is it?? How/where do you enabel MTP? What is MTP?
     
  11. makaiguy

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  12. rynegold

    rynegold Lurker
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    So nothing has worked... I uninstalled/deleted everything on my pc having to do w/samsung. Now I can't seem to find "how" to install VZAcess (from verizon) too see if that will work. Now the pc/laptop doesn't even recognize that the phone is plugged in to it. Charging or not.
     

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