I just purchased a used Razr XT910 (Rogers) from Best Buy and started setting it up today. At one point, I used the volume buttons to mute the phone, and then things started acting up. The phone is now in persistent 'silent mode.' No matter how much or often I press the volume up button, within seconds the phone will mute itself. Even when I go into Settings and uncheck 'Silent Mode,' it will be checked again almost immediately. The phone is basically unusable now and I am very frustrated.

All I've done to the phone so far:

-no apps apart from what came stock have been installed
-tried turning off the phone and then on (no change)
-tried doing a factory reset, but it dumped me into AP Fastboot (why???) and didn't actually reset the phone
-setup my Google account
-a few settings have been changed, ie. haptic turned off, vibrate turned off, etc.

The phone is running Gingerbread 2.3.6 and is from Rogers. Apparently, the phone was tested as working from Best Buy. Is this a hardware or software issue? Should I try doing another factory reset, even though last time it put me into fastboot?

Any suggestions or solutions?

 

Thanks for the reply. Neither of the volume keys are stuck.

 

Thanks for the replies, everyone. On Saturday, I decided to try a factory reset through Android again. This time, it reset the phone as it should have. I've been testing the phone (by muting and unmuting, etc.) since then, and it seems that the silent mode problem is now fixed. It looks as though it just needed a proper reset.

I love this phone by the way .