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General "Personal Video's" Folder Not Displaying Titles?

Discussion in 'Android Devices' started by brody8898, Nov 19, 2012.

  1. brody8898

    brody8898 Active Member
    Thread Starter
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    Oct 10, 2011
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    So, I put some movies on my KFHD. I converted them and they play flawlessly, I have no issue there. My problem comes with the way my KFHD display's icon with no titles.

    So, the only way to know what a movie is, is to play it. There's no way (at least not one I can find) to edit the "grid/list view" options for this folder, when I click the options tab nothing happens.

    Anyone else having this problem or know a solution?
     

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  2. Jesslynh

    Jesslynh Well-Known Member
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    Jul 7, 2011
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    Boo to Amazon for trying to force you to pay for their videos by making personal ones as unattractive as possible.:mad:

    Edit: I say that because I'm having the same issue. I'm going to contact customer support and will post any results (or not) that I have.
     
  3. Hamnat

    Hamnat Active Member
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    Dec 13, 2010
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    Male
    Subsea Mux Trainee
    Texas
    Yeah I noticed this too with mine when I tried to put a video on. I haven't seen any solution for adding titles either.
     
  4. Jesslynh

    Jesslynh Well-Known Member
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    Jul 7, 2011
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    No answers from Customer Service yet. If you can believe it, they had to escalate to their developers. Being in support myself, I had a bit of a meltdown when they told me they hadn't tested to see if they could duplicate the issue.

    ...sigh...
     
  5. brody8898

    brody8898 Active Member
    Thread Starter
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    Oct 10, 2011
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    I added more video's today with the same result. I hope they fix this.
     
  6. Jesslynh

    Jesslynh Well-Known Member
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    Jul 7, 2011
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    It has been a few weeks, but I've finally heard back from Amazon
    -----------------------------
    Thank you for taking the time to contact us. In regard of personal video name and pictures.Our software developers are working on a solution that will be coming out soon as a upgrade.

    We'll consider your feedback as we plan further improvements. Customer feedback like y................blah, blah
    ----------------------------

    So I guess they'll be coming out with an update for at least this, but I imagine additional bugs. I hope it is soon--while I love watching Amazon movies/videos, I like to watch personal ones as well.
     
  7. brody8898

    brody8898 Active Member
    Thread Starter
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    Oct 10, 2011
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    Mine upgraded to 7.2.2 today, but it didn't fix the issue... sigh.
     
  8. Jesslynh

    Jesslynh Well-Known Member
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    Jul 7, 2011
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    I submitted my issue for the 8.9 model and the update has not yet been delivered. I'll report back when I get a fix, however Amazon has stated that one will be coming.
     
  9. brody8898

    brody8898 Active Member
    Thread Starter
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    Oct 10, 2011
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    Updated to 7.3.0 but still no fix.
     

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