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Support Phone can't find Wifi

Discussion in 'Android Help' started by Jenny Cowley, Aug 20, 2016.

  1. Jenny Cowley

    Jenny Cowley Guest
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    My phone, Moto X Play, has been unable to find any Wifi networks in my area. I'm currently at work where there are 10-20 networks open at any given time. Other people around me have no problem so it is not a router problem. Data worked, and I could receive texts. Wifi screen simply says "no networks available."

    I tried clearing my cache, rebooting, typing in #*#*526#*#*... and now a factory reset.

    I'm now at the point where my phone is stuck at the factory reset "scanning for networks." I can't skip this step because then all my backup info will be downloaded on my data.

    I did have a screen replaced on my phone yesterday. I'm wondering if this could be a hardware issue? Maybe they hit something when replacing the screen?
     

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  2. Bg260

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    Try getting right next to the router and see if it can pick up Wifi. Hopefully you can. This will get you through set up. I found another question identical to yours. Unfortunately there is no answer there, but it does appear to be directly associated with the screen replacement. I'll keep looking.

    https://www.ifixit.com/Answers/View/320572/My+wifi+lost+its+range+after+LCD+display+replacement

    If you had a professional do the screen replacement, I would take it back. The antenna is disconnected during the process.
     
    #2 Bg260, Aug 20, 2016
    Last edited: Aug 20, 2016
  3. AZgl1500

    AZgl1500 Android Expert
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    I just had that problem in a hospital where I am doing "bedside duty" for my wife...

    my laptop refused to connect to the WiFi because the system was "redirecting" my IP request.

    it took me a few minutes to sleuth out what is going on. my laptop's WiFi manager has options to prevent any redirects upon a WiFi connecting.... this redirect is required to go thru the typical "Sign On Screen".

    I suspicion that I have just found out why this laptop does NOT like motel WiFi routers... this has been pissing me off for over a year, but today, is the first time that the WiFi manager popped up and let me see what the hell is going on.... Once I waded thru the options menus, I saw it "Plainer than Day"...
    I turned off all of the security options in the WiFi manager, I will let PureVPN take care of that function.

    .
     

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