Phone constantly disconnects from home wireless

[nancybrennan27a]

All of a sudden the phone ( Z2 play) today connects to my home wireless and then disconnects itself. All other devices are working fine with my wireless. I have been troubleshooting for over an hour based on different forum tips.Very frustrated. I have also gone out of range, removed my secured wireless from the list and added it again when I got home. I did nothing different since yesterday.. Have phone for only 2 weeks. What's up? Advice?

 

[psionandy]

I suppose the starting point would be to reboot your router, and your phone

 

[nancybrennan27a]

I did. Several times. Allowed 10 seconds after turning off router. Turned it back on and then turned phone on. Why this should happen now on it's own is mind boggling to me. Maybe the phone will fix itself another day. But really, what else can I do?

 

[psionandy]

Perhaps you can tell us what you have already done....

 

[svim]

Do you have similar problems connecting to any other WiFi networks (like at work or a friend's home)? Trying to determine if the problem is with your home network or with your phone.

 

[nancybrennan27a]

I have been going through all the settings options as some people have suggested to others. I'm on the road. When I tried local wireless ( cable WiFi and optimum

 

[nancybrennan27a]

I have been going through all the settings options as some people have suggested to others. I'm on the road. When I tried local wireless ( cable WiFi and optimum, my finger nternet provider,) it says connected, no WiFi. When I get home I will check my router status on computer to see if it's picking up this device. I'll also try optimum again
I tried going to airplane mode and then back and that didn't help. Will let you know router situation but all other devices are fine connecting. Visitor at my house this morning was able to connect to my wireless. So it must be something gone awry
overnight with my phone. Weird.

 

[nancybrennan27a]

I have been going through all the settings options as some people have suggested to others. I'm on the road. When I tried local wireless ( cable WiFi and optimum

 

[svim]

I have been going through all the settings options as some people have suggested to others. I'm on the road. When I tried local wireless ( cable WiFi and optimum

Just to confirm, when you're referring to 'wireless', it is WiFi and not cellular (mobile data), yes? Both WiFi and cellular are wireless but they are also completely different from each other, especially as far as how your phone connects to either.

From where did you buy your phone? Online or a local retail store? If locally, have you tried taking it back and asking them to check the phone out?

 

[nancybrennan27a]

Yes wireless Internet.through my router. I found the problem! It's in some app called security and privacy which is from Verizon. For some reason , which must have come from a sudden update, the box was checked that said to always disconnect from the wireless connection. How troublesome this has been for me. Spread the word.. .I hope this helps others. Thank you for trying to help me. I'm going to call Verizon tomorrow about this.