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Phone crashed - photos/videos missing

Discussion in 'Android Devices' started by thaKing, Feb 14, 2020.

  1. thaKing

    thaKing Android Enthusiast
    Thread Starter

    At my son's school this morning and videoed his performance and took a couple of pics. Phone crashed after taking them. I get home to review the video and it's gone. Looking through my gallery I lost all pics and videos since Jan 4th. Is there *any* way to recover them?
     



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  2. Dannydet

    Dannydet Extreme Android User

    Were you using Google photos?
    If you did they would be recoverable
     
    ocnbrze likes this.
  3. thaKing

    thaKing Android Enthusiast
    Thread Starter

    I see all photos/videos on Google photos....with the exception of the ones taken today at his performance. They weren't backed up there yet. I believe my settings are such that the storage location is my SD card. If there's a way to recover anything there.
     
    ocnbrze likes this.
  4. Dannydet

    Dannydet Extreme Android User

    If they weren't backed up yet they may be lost...
     
    ocnbrze likes this.
  5. thaKing

    thaKing Android Enthusiast
    Thread Starter

  6. thaKing

    thaKing Android Enthusiast
    Thread Starter

    I was able to recover from the SD card. Whew!
     
    puppykickr, ocnbrze and svim like this.
  7. svim

    svim Extreme Android User

    Getting back to your S10 Plus, does it crash frequently or was this more of a one-off event?
     
    ocnbrze likes this.
  8. thaKing

    thaKing Android Enthusiast
    Thread Starter

    One off...if it's crashed before, it's been just once since I've had it. I was quickly switching apps, to video, etc, I think I was attempting too much too quickly and it crashed.
     
    ocnbrze likes this.
  9. svim

    svim Extreme Android User

    That's good to hear you were able to find those lost files. Appears to be just a 'really bad timing' kind of thing.
     
    ocnbrze likes this.
  10. baizhou

    baizhou Well-Known Member

    If there is no backup, first stop using your phone in case of data overwritten. Cause usually the lost photos/videos will be still saved on your phone unaccessable before their space being taken away by new data. Then you can use samsung data recovery software to help you recover them back. Usually, you need to root your samsung phone.
     
  11. Jols

    Jols Lurker

    thaKing How did you recover them from the SD card?
     
  12. thaKing

    thaKing Android Enthusiast
    Thread Starter

    I don't recall the exact steps, but I used my pc and card reader. I used windows explorer and Bridge to browse the card's folders. I was able to find them that way and move them to the appropriate folder and make a backup. There was one corrupt image in the folder that caused files to be inaccessible (if I remember correctly). Removing that file fixed it all.

    So I did not do anything special, really. If using a pc and browsing doesn't help there are many card recovery tools available that might help. Good luck!
     
    Dannydet likes this.
  13. Jols

    Jols Lurker

    Thanks I appreciate it. I don't have a separate SD card, just the internal one in the phone (if it comes with one). I have seen those recovery software but it requires rooting the phone which I know nothing about
     
  14. thaKing

    thaKing Android Enthusiast
    Thread Starter

    I see. I always save items to an external card, makes it easier for backing up, recovery, etc.
     

Samsung Galaxy S10 Plus Forum

The Samsung Galaxy S10 Plus release date was March 2019. Features and Specs include a 6.4" inch screen, 16MP camera, 8/12GB RAM, Exynos 9820 processor, and 4100mAh battery.

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