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Support Phone crashing when i answer a call

Discussion in 'Android Devices' started by Jleagle, Sep 17, 2011.

  1. Jleagle

    Jleagle Member
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    I am always able to answer the phone and talk but as soon as the screen times out and goes black during a call i wont be able to use my phone any more. I can still talk until they hang up but the screen & buttons are frozen with a black screen and I have to take the battery out to use it again.

    Any ideas?

    Thanks.
     

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  2. gabeyong

    gabeyong Android Enthusiast
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    Hi,

    You should back up your personal data & reinstall your phone's software using PC Companion.

    cheers :)
    gabe
     
  3. Jleagle

    Jleagle Member
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    I have done that using the software called "Update Service", it has wiped my phone so its empty but the problem still happens?
     
  4. rosered

    rosered Android Expert
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    Do you have a cover on the phone as these sometimes interfere with the proximity sensor or the side buttons causing it to freeze. If not and a software repair has not solved the issue then I think it probably needs looking at by an engineer.
     

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