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Support Phone dead after trying to unlock with USB

Discussion in 'Android Devices' started by tadaska, Dec 4, 2011.

  1. tadaska

    tadaska Lurker
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    Last night I downloaded the X Unlock Tool and tried to unlock my brand new Xperia Ray with no success. After connecting testpoint to ground and plugging in the USB cable (as shown in the video bellow) I had a pop-up to install drivers which failed and wasn't able to proceed. Wanted to try again this morning but the phone was dead, it would't power on... any ideas what happened and what can I do to fix it?

    Now Connect Your Sony Ericsson Xperia ray (ST18) with Test Point - YouTube
     

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  2. ply17410

    ply17410 Newbie
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    Pull the battery for a minute or so, then retry with no USB connected.

    Bob H
     
  3. beniaminpl

    beniaminpl Lurker
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    i've got same problem. after unlock phone is dead.
    tadaska - did you found any solution?
     
  4. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    Have you tried running a reflash with the Update Service?
     
  5. beniaminpl

    beniaminpl Lurker
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    Have you tried running a reflash with the Update Service?

    - Yes i've tried. My phone cant be recognized by software nothing happend when i press volume down or anything else( no vibrating no flash light)
    Only when i use testpoint my phone is recognized as a semc flash device. But i tried to flash it by SE software also with SETOOL and it wont work
     
  6. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    Then I hate to say, but I am only left with advising you to return the handset for repair.
     
  7. beniaminpl

    beniaminpl Lurker
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    DONE! I've repeaired by SETOOL.
     
  8. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    Glad to see that was resolved without need for repair :)
     
  9. sarah1988

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    hi i have the same problem with my xperia ray its not powering on can you please tell me how to repair it i do not know anything about SEtool.
     
  10. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    Social media coordinator at Sony Mobile
  11. sarah1988

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    pc companion is not recognising my phone it says phone not connected.
     
  12. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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  13. sarah1988

    sarah1988 Lurker
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    ihave tried this and this didnt help too :(
     
  14. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    Social media coordinator at Sony Mobile
    Unfortunately if neither PC Companion nor Update service helped. Then the only one option left would be to contact your local Sony Ericsson service center for a possible repair option.
     
  15. massive7

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    After i paid these guys cellunlockerdotnet 30$ my phone is now dead, it just shows the SE startup screen, and then flashes.
    Someone solved this? And if someone repaired it in a service how much it costs?
     
  16. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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  17. massive7

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    Josh, you are the best...
    If you ever come to Austria i will buy you a beer... this really worked...;)
     
  18. massive7

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  19. Josh-SonyXperia

    Josh-SonyXperia Android Enthusiast
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    lol :) I'm really glad to know it worked ;)
     
  20. ericpode

    ericpode Newbie
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    This link doesn't work for me it just redirects to http://www.sonymobile.com which is just a general page asking you to select your country.

    I selected UK and US, but all I can find for software is "PC Companion". No sign of "Update Service".

    Has "Update Service" been withdrawn and replaced by PC Companion?

    I've noticed that you can download Update Service from various web sites but I'd prefer to get a trusted version from a Sony Ericsson web site.

    LATER: It seems that softpedia is getting it's download of Update Service directly from this URL http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe which is obviously on an official Sony Ericsson web site. But why have Sony Ericsson hidden it so effectively?
     
  21. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    It is still there, just restricted to certain models of handsets. For example if you look under support for the Aspen you will find this software available.
     

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