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Support Phone doesn't accept password

Discussion in 'Android Help' started by Eovin, Apr 13, 2016.

  1. Eovin

    Eovin Lurker
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    Apr 13, 2016
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    Hello,

    My phone (Lenovo A850+) doesn't accept my password and doesn't give me an option to change it or enter with my gmail username. I don't have anything on the regular welcome screen except for the "Enter password" and I can enter it 5 times, wait for 30 seconds and get a new chance seemingly infinitely.

    I visited a service center and they told me that apparently it is a virus so the only available solution is a factory reset but I don't want to lose my data. I also couldn't find another solution online that works for me and unfortunately I don't have the Android Manager app installed on my phone. Could you please tell me if there is another solution?

    Thank you in advance!
     

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  2. girolez

    girolez Often Off Piste
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    May 29, 2011
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