Ok so I was playing Ruzzle when all of a sudden there was an error and I was trying to exit, didn't work. I locked it and then tried to turn it off but the touch screen wasn't working! so I took out the battery and plugged it in to the charger, it's been over an hour and it hasn't turned on! All it does is vibrate every once in a while but nothing happens. What do I do? I literally just got this phone 3 days ago!