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Phone factory reset it self!

Discussion in 'Android Devices' started by Gaberilde, Sep 17, 2020.

  1. Gaberilde

    Gaberilde Newbie
    Thread Starter

    Hi I turned my phone on the other day and it came up factory reset even though I never did it why is it doing this I lost all my data! Help!
     


  2. J_Hansen

    J_Hansen Well-Known Member

    If you still have warranty on it, send it back to Sony... That should not happen and if it happened once...
     
    Dannydet likes this.
  3. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    There are a couple of reasons why a phone would factory reset itself. One is that you did it, which you've already said you didn't. The second is that something went wrong with a system update, or the system became corrupted. If that's the case then your phone is bound to remain unstable and could very well continue to randomly reset itself. The third is that a remote wipe command was sent to it via your Google account. Does anyone else know your password, or is it easy to guess? You might want to log into your Google account history and see if there's any logins you don't recognize.
     

Xperia XA2 Forum

The Xperia XA2 release date was February 2018. Features and Specs include a 5.2" inch screen, 23MP camera, 3GB RAM, Snapdragon 630 processor, and 3300mAh battery.

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