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Support Phone Freezing/Rebooting

Discussion in 'Android Devices' started by andfaraway, Mar 15, 2011.

  1. FLGrl87

    FLGrl87 Member
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    I agree, METROPCS customer service sucks! I haven't took my phone in for them to have it looked at but I'm sure I'll probably get the run around too. Ugh... I wish I could afford to get back with Verizon but I couldn't afford $90 phone bills :( and they cut my service off cuz' I wasn't gonna pay and I couldn't pay at the time. So I think I owe them like $400.00 Ooops lol
     

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  2. new optimus

    new optimus Android Expert
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    You should not normally need to deal with customer disservice,:D just get your help here, faster and way more knowledgeable. If you have issues please list them perhaps its something easy and no return to metro needed.

    btw also in jax
     
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  3. FLGrl87

    FLGrl87 Member
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    Awesome! What part of Jax are you from?? I thought I was the only one having this issue but apparently not. This phone has no custom ROM on it and nor do I plan on putting on one it until I get this issue fixed. I already tried to format the SD card and restart the phone but it still freezes up :( I think this is the worst phone I've ever owned. I hope the Samsung Admire that's supposedly supposed to come out in early september isn't going to have any of these issues!

    I can't tell you how many phones I've gone through with 3 different carriers, cingular (before AT&T bought them out) then I had Nextel and then Verizon, I couldn't afford Verizon anymore :( If I had a better job I'm definitely going to be switching to someone else. I also updated my roaming and it's now at 3019, I'm not sure what it was at before I updated it. I also seen in one of these forums that there's an Android update for the Optimus?? I'm running on 2.2.1 so where can I get the update from????
     
  4. new optimus

    new optimus Android Expert
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    im near merrill rd. arlington I guess, just moved to jax last year.
    if you want to try the 2.2.2 update you can get that by the method someone mentioned earlier, lg updater you can get it from lg's web site.
    I think if your having a real problem with the phone you have a hardware defect, no amount of software can fix that. I may have just got lucky but I have never had freezing or rebooting. other then when I clocked the phone past its safe point.
    Your phone may get the 3020 prl by itself, some do. Mine did not I put it on using LGNPST it really isnt very hard I think it looks more complicated then it is.
    Same with flashing new roms. Roms btw generally help your phone run smoother and quicker.
     
  5. FLGrl87

    FLGrl87 Member
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    agree with you all the way! Couldn't have said it more better than this!! Thanks!!!!!!!
     
  6. FLGrl87

    FLGrl87 Member
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    Oh wow, I know where Arlington/Merrill rd is, you're way out there dude! LOL or should I say ma'am? LOL I actually live in Middleburg/Orange Park area

    I was gonna try and do a custom ROM on my phone but I'm not too tech savvy so I try not to do anything that's going to screw it up! LOL I wish I knew how to download that LGNPST but after reading all that user put, I was lost from the beginning lol. but yes, I have it running on the 3019 not 3020. what is the difference anyways?? LOL is 3019 still not 3G?
     
  7. new optimus

    new optimus Android Expert
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    I am a guy, :D
    if you can follow directions you can put custom roms on, you follow recipes to make food? Same thing, well almost lol.
    The 3020 prl is the only one that will get your 3g.

    the prl is preferred roaming list, its job is to tell your phone which towers it can connect too, and the towers with 3g enabled are listed in the 3020 prl and not listed in previous ones.
     
  8. jadon159

    jadon159 Newbie
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    First Optimus M [2.2 got it on Christmas] - Service stopped working, got it replaced

    Second Optimus M [2.2.1] - Freezing/rebooting as soon as I got it. Decided to take it back.

    Third Optimus M [2.2.1] - Same as second one...wtf. Ordered another replacement.

    ^ all of this within the past month

    Picking up the fourth one in a couple hours from the metro place. Wish me luck. And yeah, I've tried root, roms, upgrading, different home launcher, advanced task killer, everything on all of them.

    I absolutely love this phone! I just need one that works! I've been very unlucky with my replacements.

    All of my replacements are covered with a warranty, so it's not costing me anything except a $10 shipping fee each time.

    An idea though: Everytime I get it replaced, they take my old battery out and put it in the new replacement phone. What if it's an issue with the battery?

    Edit:

    The fourth replacement ended up being a good one, no freezing/rebooting, it's been 3 days or so. Good luck everyone :)
     
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