My friend has had a Samsung Fascinate for about a week now. A couple days ago, she was trying to answer a phone call, and the screen froze on her (a sadly familiar tale to me--happens regularly to my Eris). She called Verizon and they said they would send her a new phone. When she got home yesterday, it was on her porch waiting for her. But when she opened it, there was a big sticker on the phone that clearly indicated it was a refurb. She was pretty mad, since she bought a new phone, she wanted and expected a new phone. But then we thought maybe the refurb has fixed this issue, and some others perhaps, that I've been reading about here. Feedback, anyone? Thanks for your help!