yeah i wanted to see if anybody else had problems with it? it just happened during midway of the update and my computer froze and the screen of my esteem froze with the download is in progress. now when i try to redo the update it just says its unable to... no battery pulls nor anything is getting it to change. so from a previous post..do i just take it to metro? has anybody had it happen a second time, because if i get a new phone from this, and then this happen again..i dont see how this update helps at all?