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Support Phone goes black after making a call

Discussion in 'Android Help' started by Android Question, Jul 16, 2016.

  1. Android Question

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    Hi, I have a Nexus 6 with android 6.0.1 running and after the 5th July security patch update, my phone goes black after I dial a number. I am also unable to listen to my VM because I can't enter the VM PIN.
    A) I had a glass screen protector too,I tried removing the same, restarted
    B) installed Androsensor app, but proximity remains at 0 inch
    C) I also turned off developer option, restarted phone but nothing helped.
    Please let me know if you have any more suggestions that I can try.

    Thanks,
    Shweta
     

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  2. AZgl1500

    AZgl1500 Android Expert
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    On the Voice mail, just exit the carrier number to access voice mail, add a pause and then your password keys.

    it will auto dial the VM and the access code. I have done that for 30 years or more.
     
  3. AZgl1500

    AZgl1500 Android Expert
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    for the screen staying awake, a crutch might be to install MacroDroid and have a macro force the phone to stay awake.

    there are apps specifically for that purpose also.
     
  4. chanchan05

    chanchan05 The Doctor
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    Have you tried a cache wipe or factory reset? Could just be a bonkered installation.
     

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