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Support Phone is frozen, need help ASAP

Discussion in 'Android Devices' started by Yaz<3, Jun 3, 2011.

  1. Yaz<3

    Yaz<3 Lurker
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    I've only had it for a day. I was using MP3 downloader app and it had an error so I had to force close, but it never fully closed. There's no listings of songs it's just blank white. I tried turning it off but it won't. So do I take out the battery? And if so how do I take out the back of the phone??? I've been trying to pry it open for a while... I know I'm stupid for that.
     

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  2. kevinrubio

    kevinrubio Android Expert
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    yes take out the battery, look on your back put a hand on it and (with force) holding the phone, try to pull it down, and it should come out. grap the top, of the black back and press it down not like a botton but press it downwards ok
     
  3. AndroidFan420

    AndroidFan420 Well-Known Member
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    Just press inward and down on the back of the phone and it will slide downward and off pull the battery out and wait at least 10 seconds put it back in and power on that should do it never use force with ur phone if you have to use force you probubly shouldnt be doing it
     

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