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Support phone is locked through gmail account. please help!

Discussion in 'Android Devices' started by markespo55, Feb 4, 2011.

  1. markespo55

    markespo55 Lurker
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    i have a samsung moment. after my kids played with the phone they ended up locking the phone through the gmail account but i never set up a gmail account. can someone help me with this problem please
     

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  2. momentoid

    momentoid Android Enthusiast
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    Menu/Privacy/Factory data reset.
     
  3. markespo55

    markespo55 Lurker
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    it wont let me go to the home screen
     
  4. momentoid

    momentoid Android Enthusiast
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    You cannot get to the home screen even after power-off and on?? Then do the following:
    - Pull the battery and put it back
    - Push and hold buttons VolDown-Talk-End to get into Recovery mode
    - Factory reset
     
  5. markespo55

    markespo55 Lurker
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    this wont erase my number?
     
  6. momentoid

    momentoid Android Enthusiast
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    You mean your mobile phone number? No, it will erase only the installed apps and data. After doing this your phone will be back to how it was when you received it in mail.
     
  7. momentoid

    momentoid Android Enthusiast
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    @markespo55 did it work out?
     

Samsung Moment

The Samsung Moment was one of the first Android Phones with a slideout keyboard.

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