First off the phone is not rooted or flash and I am using handscent. Now to the problem. If I'm looking st my contacts all the pics show. However when I recieve an incoming call or message the picture is not on there. When I recieve a call it doesn't even show up on my caller id it just shows the number. I have updated the prl and profile from another issue that I'm still having trouble with. The longer I have this phone the more problems I'm having.