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Support Phone not connecting to wifi

Discussion in 'Android Devices' started by winnipegk, Mar 28, 2012.

  1. winnipegk

    winnipegk Well-Known Member
    Thread Starter
    16

    Aug 13, 2011
    47
    1
    16
    My phone won't connect to my home network...it is stuck on "Obtaining IP address"

    I'm on wifi on my laptop with no problems, so it's not the network.

    I've removed the connection and re-added it. I've turned off the phone and taken the battery out. It still says "obtaining IP address"

    Any suggestions?


    eta: called my service provider again and they're going to send someone out just to make sure it's not my connection...but my laptop is working just fine, so not sure.
     

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  2. Goreygirl

    Goreygirl Well-Known Member
    103

    Dec 20, 2010
    631
    114
    103
    Female
    Occupational Health Advisor
    Kildare, Ireland
    Hi

    When this has happened to me I've had to reset the actual router/modem either via the reset button or turning it off and then on again.
     
    D-U-R-X likes this.
  3. D-U-R-X

    D-U-R-X turbo drinker
    1,343

    Apr 20, 2011
    16,881
    7,193
    1,343
    Work to live, not the other way round!!
    Sheffield, South Yorkshire
    Something similar happened to Frisco (the Guide Leader) recently... his (and too other people's) laptops could connect to his wifi, but 3 or 4 phones and an ipod couldn't. As Goreygirl said, a reset (using a paperclip in the reset hole, usually at the back of the router) sorted his issue... could be worth a go!
     
    Goreygirl likes this.

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