So apparently Verizon thinks that transfering customers numbers to their new phones is slowing down their stores. Not only are they currently charging $20 to do it in store right now, they will be removing it from almost all their stores in the next few months. So how are you to get your numbers from one phone to another if you dont have an Android phone or BlackBerry? They said you must use their backup software (free if you use verizon online) but if you guys remember, if you dont have a data plan, people all over were getting charged 1.99$ a month for data, which you were not supposed to. I was one of them. I had to call every month, for 7 months before I got a BB, to get that refunded. Myself and all my friends that have Verizon have called 611 and filed complaints about this. I guess we are not alone as the rep told me I was like the 10th person today he had to file a complaint with. Been with Verizon for before they were even Verizon, but if this does pan out, AT&T may be looking mighty good. I am not going to re-enter my wife's contacts since she doesnt have an Android or BB. Please call and complain. Only way we can stop this. I live in Southern Cali. So dont know if this applies for everyone but the rep made it sound like it was company wide.