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Support Phone question on my Samsung J4

Discussion in 'Android Help' started by Dave Estam, May 24, 2016.

  1. Dave Estam

    Dave Estam Member
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    Hi everyone, I can't quick figure out why when someone leaves a message and I try to listen: the speaker icon has a line through it and you can barely hear the message. This seems to be a default setting as when tapping the screen the line finally disappears and I can listen to my message, then next time the line is there again. Any help please.
     

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  2. chanchan05

    chanchan05 The Doctor
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    That sounds like mute is enabled for some reason.
     
  3. Dave Estam

    Dave Estam Member
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    Yes, and when I tap the mute, it un-mutes and when I return to the page it's muted again.
    Is there a setting?
    Thanks....
     
  4. chanchan05

    chanchan05 The Doctor
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    None that I know of. Sorry. You could try resetting to factory settings.
     

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