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Support Phone Restarting continuously

Discussion in 'Android Devices' started by jo_joseph, Jan 5, 2013.

  1. jo_joseph

    jo_joseph Lurker
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    Hi all,

    My phone Xperia Ray is getting restarted continuously. I searched many discussions and everyone is suggesting to reset the phone to factory settings. But how can i reset it ??? Because the phone is showing the unlock screen just for a second and restarts. Also it is not detected by the computer.
    I'm in trouble. Is there Any solution friends ??? Atleast to backup the contacts.

    Thank you
     

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  2. bayubagja

    bayubagja Lurker
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    Hi Jo_Joseph,
    Any update about your problem? Because I had the same thing :(
     
  3. Sam-SonyXperia

    Sam-SonyXperia Android Expert
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    For both of you, run a repair following the below steps (yes this is done with the phone powered off) and this will remove the lock/and tend to resolve the issue you have described:

    To repair the phone software
    1. Install PC Companion on a Windows PC from Support at Download for PC - Sony Smartphones (Global UK English)
    2. Turn on the phone, and connect it to the PC using a USB cable.
    3. In PC Companion, under Support Zone and click Start.
    4. Under Phone Software Update, click Start.
    5. Click repair phone.
    6. Follow the on-screen instructions.
     

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