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General Phone restarts and forgets date/time

Discussion in 'Android Devices' started by qwertyK, Dec 6, 2016.

  1. qwertyK

    qwertyK Newbie
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    So recently my 8 month year old Moto G3 has started to randomly reboot, and forget the time. So far it has happened twice, didn't think much of it first time, today it has happened for the second time and I am starting to be concerned with it.

    From past experience this is a battery issue. But every Android device I have had seems to have this issue. Why? Is it just an Android thing or is it a battery issue? I have always used an official charger. I am running Android 6.0.

    Thanks,
    qwertyK
     

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  2. wooky69

    wooky69 Android Enthusiast
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    I've never had that with Amy previous Android phone but Moto Z Play did it a few weeks ago. Maybe a Moto issue.
     
  3. Thom

    Thom  
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    Did you Wipe Cache Partition deleting all temporary data and not touching permanent data, settings, or installed apps?

    ... Thom
     
  4. wooky69

    wooky69 Android Enthusiast
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    I between times I have so that might have been why it didn't do it again.
     
  5. lvt

    lvt Android Expert
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    I can't even remember having a smartphone that I have to set the time again after a reboot.
     
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  6. Thom

    Thom  
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    Me either.

    Assuming this is an un-root-ed phone ... my approach would be ...
    Wipe Cache Partition

    if it happens again
    Wipe Cache Partition
    Run in Safe Mode

    if it happens again
    Factory Data Reset

    if it happens again
    Hardware problem ... exchange phone.

    ... Thom
     
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  7. acejavelin

    acejavelin Android Expert
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    Does this phone have a SIM and phone service and is it set to get the time from the Network in the Time settings?
     
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Motorola Moto G (3rd Gen)

The third generation Moto G was announced in India in July of 2015 (it became available for purchase that same day). The Moto G 3rd Gen features a 5.0-inch LCD display, Snapdragon 410 processor, 16GB storage, 2GB RAM, 13MP rear/5 MP front facing cameras, 2,470 mAh battery, and is IPX7 certified against water/dust.

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