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Support Phone seems to have been hacked and is being controlled remotely

Discussion in 'Android Help' started by joe caulfield, Apr 12, 2016.

  1. joe caulfield

    joe caulfield Lurker
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    I have a huawei honor 7 whenever i turn my phone on and go to put in my pincode other digits are being pressed at the same time. When i manage to gain access apps are being opened and closed and photos are being selected, then when i go to power off that screen is being closed as fast as i can open it, ive just had to stop things from being deleted or sent and eventually turned the power off. So i'm pretty certain my phone has been hacked and is being controlled remotely. Can anyone please advise what my best course of action is?
    Any help is much appreciated!
     

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  2. psionandy

    psionandy Android Expert
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    Sounds more like faulty digitiser to me... I'd file a warranty claim so they can fix the hardware
     
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  3. AZgl1500

    AZgl1500 Android Expert
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    I think much the same way..

    Look at it like this:
    Do you really think that someone is going to be watching a screen 24 hours a day to try and take over your phone the minute you turn it on? I don't think so.​

    The phone has a hardware issue and you need to get it returned for warranty ASAP.
     
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  4. mikedt

    mikedt 你好
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    Ghost in the machine.
     
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  5. chanchan05

    chanchan05 The Doctor
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    Or you have a bad screen protector that wrongly registers touches. happened to me before.
     
  6. Hadron

    Hadron  
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    That would be very good news if it's the case - a simple and cheap fix rather than sending the phone off for repair!
     
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  7. Bearsyzf

    Bearsyzf Android Expert
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    yeah, I don't think it's the screen protector although it has never happened to me before ..... so who knows.
     
  8. El Presidente

    El Presidente Beware The Milky Pirate!
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    Mrs Presidente had a cheapo tempered glass screen protector that played havoc with her touchscreen and proximity sensor so it could well be this.
     
  9. Fox Mulder

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    Try putting the phone in airplane mode which will turn off the radios and totally block all outside connections. If the problem still happens you'll know it's something with the phone itself.
     
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