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Support Phone stuck - ANDROID

Discussion in 'Android Devices' started by janice914, Oct 8, 2011.

  1. janice914

    janice914 Lurker
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    This week the phone did some stock APPS updates. Then I get a message saying memory low. I left work and I had my normal icon screen and I put the phone in my purse. 45 minutes later I get home, take the phone out and it is stuck with ANDROID on the screen. I have never connected the phone to the computer. I have less than 50 pictures in my Gallery (probably about 30). I have downloaded probably less than 20 apps. I have no music loaded. I don
     

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  2. yogi-4

    yogi-4 Android Enthusiast
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    Pull the battery, wait 90 seconds then reinstall battery and reboot. Just might be a glitch. But that should get you back into your phone at least for further analasys.
     
  3. janice914

    janice914 Lurker
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    Nope, I turn the power button on, it slows V/M then the red screen, then ANDROID. And that's where it stays.
     
  4. AndyOpie150

    AndyOpie150 <strong> <a href="http://androidforums.com/optimus
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    Try pulling the battery and holding the power button down for 5-10 sec.
    If does not fix the problem you might think about returning the phone. The warranty is good for a year thru LG
     
  5. Petrah

    Petrah Psychotic Female
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    Trying a factory reset of the phone may fix the issue as it could be simply a corrupt file stopping the boot process from completing.

    This will wipe all of your user settings and set the phone back to factory defaults
    , but it will not wipe anything saved to your SD Card.


    1. Turn the phone off.
    2. Press and hold the following keys for over 5 seconds: Down Volume key + Home key + Power key
    3. When the power turns on, release these keys.
    4. Follow the on-screen instructions to reset your device


    If this does not help, you might need to return the phone.
     
    AndyOpie150 likes this.
  6. janice914

    janice914 Lurker
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    Thanks to all. I took it to the Sprint store and they reset it. They said by using the Down Volume key + Power key. They didn't mention the Home key. :)
     
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